Kanki Japanese House of Steaks and Sushi — Restaurant in Raleigh

Definitely by far the worst service I’ve ever received in restaurant history! Where do I start? We arrived at approximately 6:00 with a party of 9 adults and 4 small children. Two of us had birthdays. The front desk let us know upon arrival that it would be a 2 hour wait. Due to the high reviews and ratings we decided to wait. They advise us that we could leave as we did and come back at 8 o’clock. When we came back it took about 15 mins more for them to seat us. The section they chose to seat us in was very uncomfortable in space and coldo as we as were accommodating 4 seniors citizens in our group. We immediately expressed the concern of the temperature which ended in our table moving to a different section. This took an additional 10 minutes. The waitress took our drink orders etc. By the time our cook came to service us it was about 9:30. At this point the waitress had had our orders incorrect multiple times. It all was so disappointing. Finally a manager came out, not to check on our service but to verify that one of people in our party was in the military for a discount verification. At that point I took the opportunity to express my concerns about our service. Not only did he not seem concern at all, but he very much dismissed everything I told him by responding poorly offering a corporate number. It doesn’t matter how much business you receive, it’s about the customer service you achieve. Tonight Kankis failed us! I didn’t eat my food because I was so disgusted. We was visiting from out of town and this was the worst part of our trip. We will never recommend this business to anyone else. The reviews under this business are very incorrect as there were others waiting as well. They was not short staffed but staffed with an incompetent manager that has zero customers service skills. Do NOT Give your hard earned money to...

The chef, server and bartender were fantastic this past visit. The host stand and manager lend to a less than desireable experience. We have had the bartender, Rob, on a few occassions and it has always been great service when we sit with him. He is the reason for the 3-star rating quite honestly. The hosts are rude and inattentive. The manager lacks any compassion or empathy related to negative feedback. Our most recent visit is a perfect example of the theme to all of our experiences. At 8 pm, we were told grill-side dining was an hour wait. There were numerous open grills. We were also told we could not wait in the lobby, but could walk around the mall (this was not an option as the mall was closed). We were also told to be back before 9 pm or we would not be seated, clearly a device to attempt to make us dine elsewhere. To avoid issue we sat at the bar and had sushi, which was great. No complaints aside from a lack of scotch to choose from. We were text our table confirmation at roughly 8:50pm, approached the host stand which was glued to their phones. I had to interrupt them to let them know we had received the text. Our server at grill-side was nice, polite and attentive despitre the proximity to closing time and the chef cooked all the food properly and quickly even going as far as switching out a steak for us (filet for ribeye) and making lemon butter for our lobster tail, a nice touch not seen at Kanki previously. This location is far closer than Durham, but overall the trip out to Durham never fails. Our experience was a step in the right direction and we would definitely sit at the bar to get sushi and drinks with Rob, but the overall experience needs some adjustments (mainly at the host stand) to frequent this location...

We used to love this place. USED TO...We kept coming back for great food despite long waits(1,5 hr-wait is ridiculous - we had to leave several times), despite our orders being mixed up, despite waiting 30 minutes for a drink, and despite host staff being RUDE. Last 2 times food was burnt, so there goes the last drop.

Well, this review is also about a particular experience we had today... Our friends invited us. They had a reservation for 9 people. Everybody got there on time, however, my party of 3 (2 adults and 1 child) had an emergency, so we we were running 15 minutes late. I understand there is a sitting policy and that a reservation may get canceled if the whole party doesn't show up in a certain period of time. My friends sincerely asked if we could join their table in 15 minute (chefs usually don't get to the table for, at least, 30 minutes). Hosstess' response was: "No, the chef and the server come only once to the table to take orders." My friends asked to, at least, try not to sit anyone instead of us for just a little bit. The second they got to the table, 2 other people were sat immediately at our sits. When we got to the restaurant and asked the hostess about what happened, she simply LIED that our friends canceled our two sits, and if we wanted to be sitted just somewhere else, it would be a 20-minute wait. No apologies for separating our party, NOTHING! We turned around and left! This is NOT THE WAY TO TREAT YOUR CLIENTS WHO SPEND HUNDREDS OF DOLLARS ON YOUR MEAL EACH TIME!

It was absolutely HUMILIATING to be separated from the people who invited us and made a reservation ahead if time. We drove there from Wake Forest with a small child only to say "Hello" to our friends, turn around,...