Mizu Sushi Steak Seafood — Restaurant in Raleigh

Gyoza was overcooked, falling apart on the plate before it even reached the table. It was soggy and over cooked, barely pan seared. The tamago was super wet. Not traditional japanese Tamago... just some disgusting pre-frozen fake tamago. The sushi took forever to get to the table. We came in around 8:15 pm, so the restaurant was not super busy. The sushi was poorly plated, messy and not appetizing. The sashimi looked like it was not cut by a professional sushi chef. Pieces were not cut cleanly through, some were jagged and falling apart. They don’t even have fatty toro on the menu regularly. A girl came to the table around 9:12pm to ask us if we were paying by cash or check(they close at 9:30) this is SUPER UNPROFESSIONAL. Talk about impatient!!!! Maybe if the food hadn’t taken so long to come out, we would have been out of there sooner!! Will not be returning when I can spend my money getting better quality of fish, service, and presentation at Sushi Mon downtown.

To reply to the owner’s very unprofessional response:

We ordered food not long after the appetizer and kid’s meal was ordered. It took way too long for sushi items to come considering how long these items take to make and how busy your restaurant was(not very busy at all). This is not the first bad experience we have had here, but we came tonight to give it a second chance. Our waitress was great, thus we didn’t complain to her because she was nice and the food being overcooked and taking forever to be prepared was not her fault. I did complain about my drink twice as I was brought out a drink that tasted like the syrup was running out. And we ate our food because DUH we were hungry.... we are there to eat. I am not going to starve because something wasn’t great and could have been better. As a customer I have every right to leave you a bad review on google when your restaurant does not live up to basic culinary standards, you should be ashamed of your unprofessional responses as you take zero responsibility for the feedback and criticism, but instead make excuses and blame the customer for the unacceptable experience you provide. You can see why we would prefer to go to Sushi Mon in downtown Raleigh where the prices are decent for what they provide, and the owner is professional in every way including having Michelin Star accreditation from previous restaurants he has run. Of course your customer is going to take leftover home WE PAID OVER $90 FOR OUR FOOD FOR 3 PEOPLE!!!!!! Do you think someone is just going to let it go to waste, even if subpar. For all you know it could be going to the dog.

Your response is quite shocking and not characteristic of someone who is truly Japanese. Japanese culture revers honor, truth, and customer service is a top priority. You dishonor your family and the Japanese culture in your unprofessionalism and should be ashamed of yourself. Take criticism and change your business practices rather than attacking...

Went to mizu for dinner with a group of 10 on a Saturday night. Food was great, everything was great until it came time for the bill. The server passed us all our bills at the table, my wife and I put in a debit card, everyone else used credit cards. The server took them all and went to the computer to swipe and ring everything up. When she came back to the table she passed everyone their bill books except my wife and I. She opened ours a couple times looking confused and then walked back to the computer. A few minutes later she came back and asked if everyone had their cards and asked if anyone had ours. Our whole table had only their cards. She disappeared for a while and finally came back informing us she had lost our card and that she "needs to quit her job" and that this happens to her every few years or so. We waited patiently for a while longer and she made her way back to our table again after searching floors and said if we leave our name and number when it turns up she would call us. This was an issue, anyone could have picked the card up and could have been at lowes racking up charges while we are sitting there waiting. We told her if our card was lost we had no choice but to cancel it and that would mean having to file for a lost card with the bank on Monday and the headache of having to go through and literally change every autodraft payment associated with that card. Our plans that night were to go to an escape room, that was booked with the card as well. We told her we would give our name and number but we did not feel that we should have to pay for our meal if we had to go through all that hassle over her losing our card, she agreed. We left our bill on the table, did not sign it and left. 45 minutes later we got a call saying she found the card, "in the seat where we were sitting. We know that was a lie, the bill book never even made it to our hands when she got to our table and realized the card wasn't there. We picked the card up even though it was useless at that point, the card was already reported lost or stolen. The next morning we checked the bank account and not only was the charge ran but a $20 dollar tip was graciously added as well. We called first thing Monday morning and were told a manager would contact us the next day. The manager informed us that all they could do is give us the $20 dollar tip back and that we ate the food and they swiped the card so pretty much they couldn't do anything. We drive all the way from kerr lake, 2 miles from Virginia to eat at mizu. We always passed up closer sushi restaurants just because we loved mizu so much. Everytime we went we would have a group of at least 6, sometimes close to 20. After how muzu handled the situation we will not be returning again and will inform others of...

We visited 2 times. The management here is horrendous. We waited outside to be seated.... 40 minutes. No one came out for us, no one texted when they said they would. All while tables were open. When we finally got a server to set us she just said "sorry, its not my fault". This was our 2nd visit here. On our first visit we never even got seated. Instead, I watched a couple in front of us go through the EXACT same thing with their server. They had waited, been neglected, been ignored, and then told "oh that's too bad but it's not my fault" obviously Mizu has a management issue and not a single thing has or was offered to be done to fix it. These visits were over a month apart. These people haven't tried and they continue to fail.

Edit** Thanks Mizu, but we're not interested in special treatment nor do we wish to offer you another chance. Perhaps instead your management can recognize the have an apparently longstanding issue that leaves customers feeling ignored and neglected. Maybe said management can actually address these issues, provide their staff with better training, better organizational tools, or higher expectations if thats what you think is needed. We no longer feel comfortable coming to your establishment but maybe you can prevent others from feeling...