Papa Johns Pizza — Restaurant in Raleigh

Very disappointed with service. I ordered online today 8/22, I submitted my order and then immediately called the store to add on garlic sauce. Conner told me it would be with order. The order is delivered :55 mins later. No garlic sauce. I contact the store back and reached Alex. Alex clearly had no formal training to deal with customers. After he placed-me on hold in the middle of my complaint for 7mins, he told, “ your sauce will be sent back out (this time) but next time you need to be sure to add it on your order, the driver has no way of knowing you added it on if the cashier does not tell him.”

I was shocked. This person who is adorned in the Papa John’s uniform is telling me that basically I needed to do a better job of to get my order right and even though I took time to call the store personally, that’s still not enough to ensure my order would be filled correctly. Wow. I told Alex how much I didn’t appreciate he for making this issue about me forgetting to add it initially even though I called to correct in within 5 mins of placing it. I told Alex, I felt the need to alert management or corporate office, Alex to me, “He didn’t care who I decided to tell, he’s only trying to help me be sure to get my sauce, the next time.” After $31.76 later a mild to warm pizza, hot Pepsi and room temp wings. This is how this store is allowing their worker ALEX, To speak...

I ordered a pizza on the app and unfortunately it sent it to the store off of New Bern and the 440. I intended on it going to the Wakefield location as we were driving to pick up the pizza. I got a text confirmation. The pizza was in the oven and realized it was going to the wrong store. Rebecca and Jonah were here at the intended location ( Wake Forest ) Store number 1579 and absolutely no questions asked she saved the day by making my pizza in six minutes flat I wasn’t feeling very well and didn’t really want to get out of the car after I realized the mistake I had to go in and explain everything without hesitation she had the pizza made and ready in six minutes. She was super kind and just absolutely ready to help. Great customer service even though it was my fault. I would give more than five stars if possible I frequent this location often and always I am treated well. Thank you for stepping up and saving the day. Knowing I wasn’t feeling good, they brought me the pizza to the car absolutely above and beyond service. Thank...

My kids and I were having game night, so I decided to order pizza. I ordered pizza at 7:30pm. At 9:30pm, we still didn't have our order. I called the store, nobody would answer. I called Papa John's customer service. They contacted the store, but could also not get a response. The CSR stated somebody would contact me withing 48 hours for a resolution, but didn't refund my money ($55.00 for 3 pizzas). She also couldn't say whether I'd ever receive our order. After waiting on hold for almost 20 minutes, the store answered the phone. He said my pizza had been ready but they had no drivers....We finally received our order at 10:30pm, 3 HOURS after placing the order. I understand everywhere is understaffed, but a phone call would have been appropriate. Let ME decide if my kids can wait 3 HOURS for dinner or not. Let ME decide if I want cold pizza at 10:30pm for $55.00 after I've already had to feed my kids something else for dinner. This is the worst delivery experience I've ever had. I will never order from Papa...