Starbucks — Restaurant in Raleigh

I am sorry to do this but this Starbucks customer service is/was TRASH. I love a good coffee spot that provides workspace. But at that rate I can find another cafe.

When I came in there were less than 8 people seating so why are the open tables so dirty? There's not lunch rush, the morning rush was over, so I'm confused. Honestly, I was already turned off that I had to ask a server to wipe down a table before seating myself. And when asked politely, the attendant seemed sooo irritated. She mean-mugged me, walked away without answering and then came back with a rag to wipe it down. THIS IS WHILE 3 out of the 4 of them were just standing around?!

Then I ordered a tea and asked about the Wi-Fi and the male attendant said to just log on. No instructions, no tips and then turned away to keep chatting with his coworker and cleaning behind the counter. I get you guys may get asked this a lot but honestly this was my first time coming to this Starbucks and after how I was treated it WILL be my last.

If you go through the drive-thru to get your order, then this might be the place for you. But if you're trying to find a comfortable place to work, sit and drink your coffees/teas-- THIS IS NOT THE PLACE.

I eventually got up enough courage to bother another customer who I saw was on her laptop, however, when asked how she got on the wi-fi, she said she didn't. She stated she tried to get assistance, and nobody helped or gave her any helpful information either, so she ended up using her hotspot. And guess what that's what I had to do too.

I'm not bothered about using my hotspot these are the situations it calls for. But if you're going to advertise FREE WIFI then actually be able to provide instructions or assistance on how to use it. Otherwise, it's pointless. AND BIGGEST TAKE AWAY DON'T be rude. Especially when you're asking for tips AND receiving...

Hello, I just wanted to comment on my experience with one of your employees at this Starbucks. I usually don’t write these kinds of reviews but I felt that customer service of this young lady was so impressive that I felt compelled to write something.

I’m relatively new to Raleigh and have found the customer service here in many drive thru lines to be absolutely horrible. People will rush you, act like you don’t exist when drive up to pay, or are just really rude. I’ve literally had more than one drive thru experience where I’m thinking about how rude I was treated days later.

About a week ago I went through the drive thru at your Starbucks and was greeted by a friendly voice who took my order. As I drove up to the window, I was met with the friendliest, most genuine smile and “hello” as she quickly handled my order and got me on my way. She was very professional and got my stuff ready quick. Her name tag I believe was Joy, or possibly Jan. I was kind of blown away. I was like “Wow!” there are actually nice people providing great customer service in Raleigh.

Anyways, as a result of this experience, I plan to continue coming back to this particular Starbucks, even though it’s a little farther from my house than another one, just to have the chance to have Joy (or Jan-sorry!) help me.

Note to your mgmt: you should make sure that this employee is as customer-facing as possible and, most importantly, make sure she’s happy and doesn’t leave, I guess for my own selfish reasons. In case I’m totally off on her correct name, she seems to be young, with green hair or some other color in it, not sure.

Thank...

This is now becoming a regular type of service from them if i could give them zero stars for -5 I would every time I turn around they're out of an ingredient in the drink don't tell you till after you've already paid for your order and then the lady this morning who fixed my drink was very sarcastic and rude because I wanted extra caramel lined around my cup and extra caramel crunch on the bottom as I got the caramel ribbon crunch not to mention she wasn't making my drink right and had to keep putting it in a different cup to add stuff in there that she missed the first time to prevent her from having to remake it because supposedly they're out of caramel again it was so messy she just threw it into a cup called it double cupping it and gave it to me my second drink I got from my boyfriend as soon as he seen it he took it back in there because they didn't put barely any whipped cream on top and then when he tasted it it didn't taste nothing like the caramel ribbon crunch I even tasted it and I don't even know what that taste is but it is very disgusting the lady's name was Erin and she was very rude and sarcastic about making my drink this is the last time I would do business there it's ridiculous but I am a regular customer and I spend a lot of money...