First of all let me say that any past experience I had with the pit is not a reflection of the review I'm about to leave. I threw my husband a surprise birthday party at the pit last night because prior to yesterday it was one of our favorite restaurants. We had 20 people in attendance 15 adults and five children. It was a surprise celebration so the guests arrived at 6:00 my husband and myself arrived at 6:30. We were immediately asked for our drink order which was taken and that was the most useful our server was all night. There were dinners that were ordered that never arrived, there were dinners that were ordered that were undercooked, there were dinners that were ordered such as my husband's whose chicken wings came out the color of a Good Year tire. My appetizer came out 20 minutes after my dinner. We never received hush puppies some guests ask for their food to go because of how long it took which we were not concerned about because we were enjoying each other's company and ordering a significant amount of drinks. Our beverages were never refilled. It was much to my surprise that the food was as horrible as it was for the time that we arrived which is prime time for dinner. When we left and got back to the hotel I realized that I had left a box that I put his birthday cards in. I immediately called and they said that there was no box they could not find anything in the trash so I went back to the restaurant myself and told them that I was more than happy to look. I noticed there was a camera and ask for the camera to be ran back because it was right above the section in which we were sitting. I was then informed that there had been a box but that it had been broken down by one of the bust boys who was not there anymore. The manager comes back gives me one of the party favor bags with two cards but they had been opened when in fact I put them in the box and they were sealed. She told me that the recording only showed the bust boy dumping the box and nothing else but I was not able to see the video myself. For all of the hassle before we left the restaurant the manager gave us the appetizer free and she gave us a $25 gift card and replaced my husband's wings however those cards were from family and had sentimental value and regardless they did not belong to Spencer the bust boy who busted the table so Monday I will be going to speak to the general manager Roberts to demand to view the video and get back the gift card that was in one of those cards. Terrible experience and after we use the gift card that we were given by the manager we probably will not be returning to patronize this business any further.

Edit: I called back and spoke with Robert today and not only did he deny me access to view the video but try to insult my intelligence when I asked him if one of his employees did not steal the card and gift card who did Casper and he said perhaps so. He stated something about several people in my party walking out without paying however myself and my husband were the last people to leave and nobody brought that to our attention and I personally have my receipt. This sheer ignorance and unwillingness to be accountable is what gets me.