Dunkin' — Restaurant in Ramsey

Good Coffee, Friendly Staff, Some Room for Improvement

👍 What Works Well

Friendly Staff & Good Service Many patrons mention that the employees are welcoming and do their best to make the visit pleasant. At the 114 Maple Ave location, for example, long‑time customers say the staff are “very friendly” and helpful.

Convenient & Clean The locations have been remodeled or updated in many cases, which adds to the comfort. The interior looks nice, and overall cleanliness and organization tend to get favorable remarks.

Quality of Coffee & Familiar Menu Regular customers say they keep coming back because the coffee is solid, and the usual Dunkin’ menu items (donuts, breakfast sandwiches, etc.) are consistent. If you know what to expect from Dunkin’, you’ll get it.

👎 What Could Be Better

Speed / Wait Time Issues At some locations (like the one on Hamilton Blvd), people report that orders, even simple items like hash browns, can take longer than expected. Sometimes the drive‑thru or order service feels slow.

Staff Attitude Is Mixed While many staff are praised, there are a few comments from customers who felt discouraged by less friendly or less patient interactions, depending on the shift or time of day. For instance, one review at Maple Ave specifically called out an individual for being rude.

Crowds & Peak Times Because it’s a go‑to for many locals, the shop tends to be very busy during morning rush hours. That sometimes leads to longer lines and slower service.

💡 My Thoughts & Tips

If you plan to visit one of the Dunkin’s in South Plainfield, here’s how to get the best experience:

Go during off‑peak hours if you can (mid‑morning after the main rush, mid‑afternoon) to avoid long waits.

Use the Dunkin’ app ahead of time to place orders — it might speed things up.

Be patient if they’re using newer or recently remodeled locations; sometimes staff are still adjusting to new workflows.

If you have a friendly regular or barista you like, that helps — good service seems to depend somewhat on the...

Whoever was working the window this morning (12/19 at 6:05am) needs to be let go. I am not all about people losing their jobs but this woman has NO customer service skills and clearly can’t do her job right either! She gets my order wrong constantly and I am tired of paying for food/coffee that I won’t drink because it’s made incorrectly. This morning I kindly pointed out that my drink was made incorrectly and she refused to fix it saying “Well, I already made it” to which I replied with “OK, then I can leave.” Dunkin - I am a customer. I am not paying for goods that I didn’t order and are made incorrectly by your staff - like today I will just leave. I ended up stoping at a Tim Hortons on my way to work AND they got my order right! I encourage management/franchise owner to take a serious look at how this store is running because clearly from recent reviews you have an issue...

I love dunkin and never I got such a bad coffee… i asked for caramel cappuccino regular small size and she just gave regular coffee. After I taste it, I asked her if it is caramel cappuccino and she recklessly added caramel syrup and gave me back. And that coffee finally was very bad. I was on my way to some place and stopped at this Dunkin, and completely disappointed. And my friend’s vanilla chai latte wasn’t also good. However Crossiant egg and cheese was okay. This made my morning very bad😢..

I go in this route frequently and some other day, I stopped here again for a coffee. This time 😁it is good. Infact I loved it

I am happy that reviews work and maybe it can be that one day in the past my coffee wasn’t good. So cannot gueds...