WaBa Grill — Restaurant in Rancho Cucamonga

Store employees often do NOT care to get your order correct. Had to complain several times and now they get it right about 90% of the time. Was trying hard to accept that I can't get what I pay for but today's lack of accountability was appalling and the final straw. There are signs in the window stating a mask is required due to COVID. However, none of the employees were enforcing the rule. The cashier attempted to tell me she was not aware of the rule even though she must past the sign on the front window every time she comes to work. All of the staff were wearing mask from behind plastic counter shielding. So as a customer, I should be subjected to adverse conditions just to get a chicken bowl that is made to my liking only 90% of the time. Additionally, if employees here lack the moral obligations and accountability to follow health standards and best practices, what else do they treat with such lack of care. Food drops on the floor, oh well. Expired chicken, no prob as long as customers don't know. Clean the counter and in general keep to required health codes, please - who would know. Simply put, employees here cannot be trusted to what is right morally, ethically and (most...

Date of incident: 02/02/19. Time of incident: Between 2.30pm and 3.45pm. Very poor customer service. I ordered the lunch meal of 2 Brown Rice Chicken Bowls for me as it rained outside. I used very friendly voice tone with a smile on my face but the lady attendant was looking and talking mean all the time. She even sarcastically repeated some of my own statements that I used to describe my order. I paid her and then proceeded to get my cutlery. When they finished preparing the food, she just rudely pushed the food to the end of her desk without calling or announcing that my food was ready. Then I walked over to ask her if that was my food and she said "yes" with a weird look on her face. I picked up the food and left the restaurant. As I got home, I threw the food into the trash can because my mom always advised me to never eat from anyone whose facial demeanor was...

Good place for a quick dinner when you want to get a good serving of veggies for the family. Pick up, and have dinner at home. The quantity of sauce they put on meat varies, sometimes it's okay and sometimes it is drenched(okay, it only happened once). So I just ask for easy sauce. People have been friendly every time I go. It really is at least a 3 time a month stop for us, when I just don't want to make dinner and think it's time for Veggies. 😉

——————- Edit.. it’s been a couple years since last review and they opened a waba closer to my house on Day Creek... we still make the drive here. The Day creek store just isn’t as nice and accommodating. At this store... even the new team members are nice. Keep up the...