Starbucks — Restaurant in Rancho Palos Verdes

I visited today around 2pm, and the counter staff were very kind. The view was also fantastic, as the place is already well-known among visitors.

Unfortunately, the disappointment came as we were leaving. I tried to use the restroom, and a male staff member told me he needed to restock toilet tissue and asked me to wait, which I did. While he was restocking and organizing the toilet cover, he began explaining to my mom and me that people should pull out just one piece at a time rather than multiple at once. I agreed and told him, “You’re right.” However, he kept repeating and repeating the instructions in a rude tone, as if I had done that myself—even though I hadn’t even used the restroom yet. This was actually my second time using the restroom during my visit, and the toilet cover was already in that condition. I reassured him that we never do that, so there was no need to worry.

After I used the restroom, my father went in. While he was inside, the same staff member came out from the staff room again and tried to open the door. I told him someone inside, but the door still opened. My father, who is in his 70s, may have forgotten to lock it. We were waiting outside, so he might not have realized. Instead of simply closing the door, the staff began lecturing me again—this time about locking the door and pointing to the “vacant” sign. Neither my father nor I complained about the door opening, but his tone felt unnecessarily harsh, as though he was frustrated with his work.

I’m a local, and my parents just arrived from abroad yesterday to visit me. This interaction left me feeling very uncomfortable. I wish he had been more nice to customers, especially in a place that welcomes so many visitors.

I considered asking for his name to report the experience, but my parents didn’t want me to—partly because I’m 7 months pregnant and they want me to avoid stress. I hesitated to bring it up, but I felt it was important to share this experience to business. I run a restaurant in LA myself, and I would never allow my staff to speak to customers...

Myself and my 2 sisters were enjoying a day together. Stopped for a cool drink on a hot day to enjoy the view at your location. Was very disappointed with the service and taste of our drinks. I ordered three dragon fruit mango lemonades. Which normally I love! But these tasted terrible! I think they forgot the mango, and the lemonade had a very bad after Taste of dirty water. I've had this drink many times before at other Starbucks locations and they were always fresh and clean and pleasant tasting. The other problem was they gave me one drink and I had to wait another 10 minutes to receive the second two drinks. I asked the young man, when he handed me one where are the other two? He responded with a rude, I'll get to it! Then he proceeded to make several coffee drinks. I could see him working from where I was standing. 10 minutes later I received my other two drinks that were made by someone else. I could see everyone working behind the counter. all three tasted bad! And we didn't drink but a few sips. A very disappointing visit to...

Came in and attempted to order a caramel Brule, was informed they were out of it. So I ordered a white mocha with an add shot. Ended up getting coffee and warm milk, no flavoring. Went to have it fixed but the barista's all ignored me (3 of them) while I was trying to get their attention politely. So I went to return it instead, stood in line for 10 minutes again, and the manager didn't reimburse for the add shot. The Manager gave me a $4 gift card though for "my troubles". Went to use the gift card today and the manager never activated it. So her "I'm sorry for our mistake" was just an added insult to injury. I'll never return to this location. Wasted 30 minutes trying to order a drink then get it corrected. Missed the sunset which was the main reason I had...