Wendy's — Restaurant in Randolph Township

Do not purchase anything from this establishment. I stopped in to purchase a chicken nugget meal. I was charged 25.88 for one meal. I was then told my credit card was declined and when I questioned why the girl at the first window didn’t say anything, the manager who also barely spoke English, just kept repeating my card was declined. I asked why I was charged so much and she just stared at me. The young boy now told me my new charge was $18 and change. I pulled to the side and checked my bank account and the 25.88 charge went through. I went back to Wendy’s and this time I went inside. The manager again insisted my card was declined. I showed her my account and the charge. She walked to the back to get my receipt showing card was declined but could not provide one. They clearly are running some sort of credit card scam there. I just checked my bank and now it shows an ATM credit for 25.88. One - the nugget meal is around $9 and two - they tried to over charge me twice for one...

Update 9/22/25 the new staff is amazing food is always hot ! Thank you !

Update 1/12/24 quality is improving keep up the good work

Update11/ 26/23- the food is still horrible. Get better staff.

Update you guys can never get an order right. Always cold food. Come on !!!! Get people who actually love this place to work here. Your staff doesn't care. There's a woman there who I do not trust. She told me to move forward with no one else in the line to wait. She would not pour my coffee until I pulled ahead. I had mad a complaint about her before so now I feel she messes with my food. See pictures attached. I am never going back there unless she is gone. Look at the amount of honey she poured on my chicken sandwich it's hard to see but it's completely drenched and I threw out the coffee as soon as I got it. It just shady why tell me to pull forward to wait when there is literally no one in line and then to not pour my coffee until I move up is...

At first, I was highly satisfied with Wendy’s greeting and service but as soon as I finish my food and paid, I did the server I scanned it, and I did everything that was done. Then I spin the wheel and it landed between fries and a frosting as of course, I could pick either because it landed in the middle. I moved it to the frost depart, and this employee named Carlos at the Randolph, New Jersey, Wendy’s Restaurant he started calling me a cheater in Spanish, which is a very offensive word because I paid for my food which was $40 and I’m just doing a server for something little fun and say how good of an experience I had after all I did not have a good experience because of this guy named Carlos I am highly disappointed that Wendy’s allows people like this that disrespect their customers, and I will highly not be returning because this is disrespectful...