This is the worst place we have ever eaten at EVER!!! We are from out of town came to South Dakota to celebrate my birthday and to visit Mount Rushmore. We decided to go to long horn steak house for my birthday! We waited forever to sit down at a table, they kept on skipping us. Then I ordered the porterhouse for my husband and I , we ordered it medium rare! They brought the steaks out finally only for my steak to be completely burnt!!! We were suppose to have loaded mashed potatoes and they brought us baked potatoes! We had a horrible waitress named Caitlin, she never checked to see if we needed anything! When we got back to Keystone to our hotel we realized they had kept our capital one bank card! We called the next day and the manager Jennifer told my husband that they didn’t have it! We made another trip to Rapid City to talk to the manager in person because we knew for a fact that they had our bank card!! When we got there one of the managers said they had our card and he was going to the office to get it. He took forever, we saw the waitress that served us and asked her about it, Caitlin said yes I remember you guys and yes your bank card was turned in. But when the manager came back out he said they didn’t have it! Then we were told that Caitlin gave it to some assistant manager , but he couldn’t remember what he did with it! Then we were told that the assistant manager supposedly threw it away in the trash thinking it was a gift card ( since when does a capital one card look like a gift card?) The manager said they were looking through the trash, BUT if it was supposedly thrown away in the trash then it would be in the trash!!!! We had to get the cops involved as we felt no one was being truthful with us at all! We got 3 different stories from the managers! We had to cut a case with the rapid city police department! Oh and when the police left we got another story , they initially told us that the trash had NOT been picked up and when the cop left one of the managers told us “oh yeah the trash was picked up early this morning! Really? Since when does trash get picked up on a Saturday??? We NEVER got our bank card back, they literally stole and kept our bank card!! We are leaving tomorrow back to Kansas and without our bank card and now we have to find gas stations along the way that accept Apple Pay because we don’t have our card and that’s the only one we brought with us it was just a 4 day day birthday getaway!!!! Not only was the food burnt and gross but we honestly think either Caitlin the waitress stole our card or the assistant manager that she supposedly gave our card to stole it and kept it!!! Be careful when you guys eat at this place with a bunch of thieves because even the managers are hella of sketchy, they literally covered for their employees that stole our bank card!!! If we ever come back to this God forsaken city we will NEVER GO BACK TO THIS PLACE EVER AGAIN with a bunch of thieves!!!!!! We can’t even cancel our card until we get home because we need Apple Pay to pay for gas to get home! But as soon as we get home we will cancel our card!!!!!!

Laura & Derek H!