Aikou — Restaurant in Raritan Township

I've ordered sushi from Aikou since they opened in our area. At first their food was excellent, but I noticed it was starting to slip. However, we ordered there about a month ago. I told them I have a severe peanut allergy. I ordered Sushi as well as a few other items on the menu including Chicken Lo Mein. I had one bite of the chicken lo mein and immediately knew that their was some sort of peanut product in there. My husband tried it and confirmed the peanut flavor. My husband calmly called to clarify and ask about the possibility of cross contamination. Aikou insisted it wasn't possible and claimed that they had no manager available on a Friday night! I wound up using my epi-pen and having to go to the ER all night to the next day. I then called Aikou the next evening (Saturday night), and I calmly explained the situation and my concerns. I also asked for a refund, as we did not continue to eat the food after I became incredibly ill. The person on the phone yelled at me and added that they have no management that cares about my complaints. I tried calling the next week, but after more profanities were thrown my way, I just gave up. I realize food allergies can be hard to accommodate, but I would have liked them either to say, "we can't promise that our food will be safe for you," or just an apology and a refund. Since neither of those things happened, and I was verbally abused by the restaurant, I will no longer be soliciting it. I am writing this to warn others with food allergies and to point out that this is just lousy...

Don’t order delivery! After placing an order, the restaurant called to say they had no delivery driver (then why offer delivery)? He then went on to complain about the difficulty in locating the address provided and went even as far as questioning me about the tip. He then refused to deliver without an additional tip on top of the restaurant charging a delivery fee, tax, and processing fee that are all charged on top of your food. He even went as far as to ask if additional cash would be left for the driver’s tip. Ended up canceling the order and will not return! Instead of explaining the extra fees in addition to a tip, they spoke with a patronizing tone as if we didn’t understand how tips and tax work. Rude, horrific customer service. Rather take my money elsewhere where the restaurant staff is...

Aikou looks like a wonderful place to eat. The food both looks and smells delicious. I sat down to eat with my family, and ordered the imperial shrimp. I asked if they could substitute the the house salad or miso soup which comes with the meal for an avocado salad and check the difference, to which I was told they could not. When the imperial shrimp got to the table, I genuinely feel ripped off. I was given 8 pieces of half shrimp (4 shrimp) on top of maybe three leaves of lettuce chopped up for 18 dollars. I will never be returning to Aikou. Their understanding of quality per dollar is highly skewed. If you don't mind spending 50 dollars in food and still being hungry then I would recommend this place to you. As for me, if I'm not full, I'm...