Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Red Wing

I order a large Hawaiian every Sunday or Saturday for games and they are always SO good! I've never had a bad experience...until now. It was New Year's Eve. I knew they were going to be swamped; so, I called in an order of a simple "$5 Fave" Pepperoni. I was asked for my phone number and was told that my order would be ready in 30 minutes. I showed up to pick up my pizza (60 minutes later because I was shopping), waited in line for 20 minutes (they were packed), and, when I got to the front, the cashier asked for my name. I wasn't asked for one over the phone; so, I gave her my name and my husband's name...no pizza. I told her my phone number, thinking it was put under that...still no pizza. I told her it was just the $5 Pepperoni. She looked for a receipt and, when she didn't find one, she shrugged her shoulders and said, "Sorry, we don't have that order." She didn't offer to quickly make one (like I saw her do for the customer in front of me who was early to pick it up) or anything. All she said was, "It'll be an hour wait." I called Domino's from my car and they had a hot, delicious pizza ready for me in 30 minutes. Papa Murphy's really dropped the ball...

We had a horrible experience. No getting or eye contact when entering. Customer service was shameful. No help, order wasn't fully completed, had to wait for salads to be prepared. The worker in front mumbled, Just take you I order." He obviously had an attitude and didn't want to be there or do anything at all. So sad how down hill this place has become. We asked for herb and cheese blend, had one on the shelf. Asked for another one. Said he didn't know where to find any, and if they had any left at all. A Ceasar salad with no croutons. Ordered on app. Had to wait another 15 min for salad completion. Then we wanted to pay for the one herb cheese blend the worker said we could just have it. We're like ok... we'll pay for it. He mumbled again, just take it." We left there feeling negative vibes. And we'll not return again for quite sometime. People need to learn how to treat customers, or don't work in customer...

First I was having issues with online ordering so I called. The person on the phone said I had to order online but I explained I was having trouble. He said they only take orders online. I tried again and got it done, however it would not take my coupon. We went to pick it up and the doors was locked and only ONE person in the store. It took a bit to get our order. Once home we baked it right away because we were hungry. It didn't have any taste, rather bland compared to others we've had there before. Both of us ended up sick and nauseous. First...... I'm unhappy I couldn't use my coupon. Second...... unhappy with my phone call response. Third....... why is there only one person in the store trying to keep up? Fourth....... pretty sure something was wrong with the food to...