Dairy Queen Grill & Chill — Restaurant in Redlands

I love DQ, but this was the worst experience I've ever had. I strongly recommend you avoid this location. To begin with the women's bathroom was out of order, so my pregnant wife was forced to use the men's single person's bathroom. The bathroom was disgusting and didn't look like it had been cleaned in a long time. As we made our way to order, the employees were chatting in the dining area. We waited for them to finish their conversation and slowly make their way to the register. We ordered two blizzards and when we received them we noticed they didn't flip both blizzards, but sometimes they forget so we didn't think much of it. By the time we got to the car, my wife's blizzard, which was the one that was never flipped upside down, was completely melted and dripping all over her hands. We went back and asked if we could get a replacement and the employee at the register nicely responded yes and that we could throw the melted one away. She then asked her coworker to make it because she was taking more orders and the coworker snapped and said it's ice cream and that it's supposed to melt. This was very uncalled for especially since we were polite the whole time and the situation did not have to escalate. To avoid dealing with her attitude, we just got a refund and left. I would recommend management to look into the people they hire if they want the business to...

---[4/2023]---

This place has really turned around! It's clean, the staff is attentive, and it's a fun place to hang out. I mean… I actually stuck around and had my ice cream right in the shop because it was such a nice environment to be in with my son. Nobody asked me if I wanted a senior discount, the soda machines were clean, the floor was immaculate.

My son saw some kids from his school even! It was such an inviting environment that I can't wait to go back.

Thank you so much for making positive changes in a place that is an American tradition!

—- 3/4/22 update — I am updating my review, as I went back to this location and found that it was a lot cleaner. The staff was friendly and helpful.

One big problem, when I was served my order, it was already melted and soupy. Blizzards are supposed to be thick and nearly solid, ask anybody who’s ever gotten one. The ones I ordered were very soupy and runny. The ice cream itself was very thin.

But, I didn’t let that ruin a good time and enjoyed some ice cream anyhow.

———- Filthy. This place Was dirty with food residue on the counter and floor.

I will come back here one more time and if you ask if I want the “senior discount,” I’ll walk right out.

I am not old enough for it. If you think I am, just apply it and don’t...

This Dairy Queen is one of the worst ones I have been too. The people working were very young and it seemed like they did not know what they were doing. They were not following the COVID 19 rules at all. They were not six feet apart, they were not wearing gloves, they were not wearing masks either. It said on the website that the dinning room was not open but, there were people in there sitting and eating their food. The place was not equipped with the right materials to be able to be opened and to be safe. The tables were not marked to tell you not to sit there, there was not tape on the floor marking 6 feet of space between people. The only thing that they followed about the COVID 19 rules was that they had one little tinny plastic piece in front of the register separateing the register from the people. Another reason that I gave them a one star rating is that they ran out of ice cream making other orders before my order. I order, payed and got there before theses people and they make there's first and so I had to wait for them to make new ice cream but, the cone I got was not very well made because it was dripping and was...