KFC — Restaurant in Redwood City

Honestly this is my family’s go to KFC location. Frequently order online and then come to pick it up in their parking spots.

Today I parked in a spot and called to have them bring it out. Just for the guy to tell me to come to the window instead and when I did he simply told me to pull forward because my order was not ready. It was already 3:05pm and my order was supposed to be ready by 3pm. My father a bit frustrated and confused on why he had to pull forward the man then told him to wait in the parking spot which was very uncomfortable for us especially on where the KFC is located.

My father made a comment on how this wasn’t ideal and made us waste our time on moving the car all over when the guy could of just been more friendlier to make us understand the issue in the kitchen.

We parked again and I called back and the guy answered all hysterical on my fathers comment and talked VERY rudely back. Clearly there was a misunderstanding on both our sides but just from a comment my father made the man because angry and said information he did not bother to tell us at the window.

When I got my food a beverage was missing and the food was packaged in which the spicy chicken strips sauce were falling all over our meal.

By the time I got my meal it was 3:21pm. I placed my order to be picked up at 3pm.

With this experience it makes me no longer desire to go eat at KFC.

I know a pandemic is going on and people are on edge with everything going on but I’m very disappointed with the service. This isn’t my first time having a bad experience or being robbed a bit of my money’s worth but I probably will not be coming back...

This is the WORST kfc that I have ever gone to. Went on Friday 09-30-22 to get something to eat. I asked for two famous bowls and the stupid employee only charged me for one. When ordering, he asked me in an inappropriate manner: “Is there something else that you want to order? What else do you want?”.There I am waiting for my order, only to find out that I had no straws for my drinks, my famous bowl, my mom’s meal and some mashed potato with gravy. Hardly any sauces. I got off and went inside and let the male employee know about the situation. He charged me $8 for another famous bowl. Went back to my car with the second famous bowl in hand. And noticed that I had no straws for my drinks. Went back in and the female employee treated me like trash. When I asked her for straws she intended to give me spoons. And I said “i asked you for straws, not spoons”. She then proceeded to get me the straws. Never will I come to...

Order drive thru. Told to pull forward and wait. There is no parking goes onto road!! Waited 15 minutes. No sauce in bag. Treated like garbage having to go in and ask for sauce. Start driving. Reach for frie. No fries in bag. Drive back. Went in AGAIN. I was told I didn't order fries! Go back out to get receipt. Handed it to rude employee female. She looks at receipt like I have fake receipt. In the meantime of rude lady learning how to read. Window rude girl said I didn't order fries! At this point I am done. The box with 8 chicken strips felt light weight. I demanded my money back. She doesn't know how to credit. Says I gave you fries. Gave me? I paid for their rip off meal deal. Cost of fries to me is $8.00!! Also all other clients 3 had problems and called them stupid. I tell all of my experience. KFC Bay Area is...