McDonald's — Restaurant in Reedsburg

Today I went to Mc Donald’s in Reedsburg, where I’ve currently lived for almost 10 years now. I realized that Mc Donald’s isn’t what it used to be… The food was fine, except for the fact that the burgers were messily put together and there was a bunch of ketchup that was splattered in the wrapper, which made it sticky. The service was absolutely awful, when we pulled up to the first window to pay and the young man who was there just told me my total and gave me back my card when I paid, he didn’t even say “have a good day!” or even anything. Then we were stuck at that window because the line was being held up, and the young man was just sitting there on his phone the whole time, not even doing his job… Then when we finally got to the second window to get our food, it took them 3-5 minutes to make 4 Mcdoubles….Fast food my ass… Then when we were given our food we weren’t even given an apology, just our food and “Have a good day!”, Not to mention, 3 weeks ago I doordashed Mcdonald’s at night, around 9-10 o’clock and when I got my burgers I opened them up and on the bottom there was a sticky, creamy, milky white substance splattered on the bottom of my burger bun… I was so disgusted I threw my meal away…Mcdonald’s 5 years ago used to be friendly and hardworking, now all the people here care about is their paycheck and...

WORST EXPERIENCE EVER… How is this McDonald’s still open & operating like this? When we arrived we were the only people in the lobby, and there were no visible cars in the drive thru. We ordered 3 burgers on the kiosks in the lobby and then proceeded to wait over 25 mins before asking why things were taking so long. When we asked the cashier about where our order was and why it had been over 25 mins, she walked away without a word and never came back. We waited 5 more minutes then had to yell to someone in back to issue us a refund since there was still no food and we refused to wait any longer. The manager then told a different girl to help us and when she refused the manager finally came over, took our receipt & delivered the refund without saying a single word or answering our questions. Our entire experience here not one person spoke to us. All the staff in the kitchen were running around like it was chaotic. No one will help you or look at you & how does “fast food” take more than 30 minutes?? Will never go to this place again. We had a much better experience at Culver’s down the road....

The staff here really needs to focus on the basics. The past 4 times I have ordered here they have missed items that I have ordered. Today I went into the store, and ordered a happy meal and double quarter pounder with cheese in the drive through. When I got home and unpacked the food, my Double quarter pounder was missing. The time before that I ordered happy meals and the apples were missing. the time before that I ordered happy meals and we received no french fries with them.

My advice is DO NOT go through the drive through. Go into the restaurant and order, then check your order before you leave to ensure that you get...