Subway — Restaurant in Renton

I went in hoping to do some Homework whilst I waited for my girlfriend who was getting her haircut at this location when for no appearance reason was kicked out.

I was told I could not eat the chips I had purchased at the dollar store near by. I wasn’t informed of this but I initially did keep it in mind so before even going in I told myself “I’m going to buy some cookies for me and my girlfriend so that they can’t tell me to get out if I’m not going to buy anything.” But as you can see I did buy something and was simply minding my own business.

I then see an older woman walk in and inspect the place as an owner would. I had headphones on but I noticed she spoke to the employee who had rung up my cookies. I instantly got nervous cause I’ve felt the discriminatory glare before being Mexican. This woman gave me it through a sort of side glance when she left the store. The employee then tells me I can’t eat my chips there because her manager had told her so. I’m sure the employee is a nice person but the audacity of the owner to be so un confrontational was genuinely disheartening. I am a UW Bothel student of first gen immigrant parents and I expect to be at least given the respect to be explained why I cannot eat chips in an establishment that I had given my business too.

I also ended up waiting a bit to be rung up in the first place but I didn’t mind that since I think another owner or technician was there being helped by the employee.

If you want a subway that has an owner be uncap-able of having an adult conversation with the customers, then this is the place.

I don’t expect a 5 star restaurant customer service but it was pretty outrageous to be doing absolutely nothing and be told to leave. Please be careful of this place and thank you for reading all the way through. At this point I don’t even want to eat these cookies I...

I got a call from the owner right after posting the initial review who was awesome! I feel bad for him, he has some trouble with employees, but he is not the only one during these times. I really appreciate that he called and was quick to fix a mistake. I never even got a call from the manager. Thank you Wade for calling me. I do hope you find some great employees!

I went in on Tues 9/19 and ordered a sandwich and after I was charge on my card another employee stated I could get a discount and I saw my first charge said approved, but the young Hispanic girl behind the counter assured me it didn’t go through, so I was stupid to give her the benefit of the doubt because she straight up lied. I came back on Fri because both charges went through. I waited for almost 30min while she overly socialized with another customer and when his gift card didn’t work for the 4th time the girl went in the back and got her credit card and paid for his order. When I asked to speak to the manager she asked me to type my number in her phone and said she text it to her manager and also called her. The manager could not speak to me until Sun or Mon and I stated I was not available those days. Today is Mon about 2pm and I still have not heard from her and I tried to call the store twice and got disconnected. I sent an email to corporate and called my credit card to dispute the charge. This store has been a total disappointment several times. The older Caucasian female is quite short with people, acts as if customers are an irritation. Then I saw two differ employees and one was training the other one and the trainer was as condescending and rude to the trainee and that was very offensive to me. So sad I will never go to this subway again. If you like good honest customer service, you will NOT get it at this store! I won’t even...

Imagine you go and purchase nearly 27 dollars worth of Titan turkey sandwich subs for dinner for you and your kid. You get home and start to eat and there is a nasty long brown hair embedded into one of the sandwiches. It threw myself and my kid off and we had no appetite anymore. I didn't think that we had to SAVE these sandwiches. I made many calls and like their, "non updated pricing on the wall" their number doesn't work either so I go in person the first time and manager is unavailable. 2nd time I get off work early 2 days after I drive 20 minutes (that's how long I live from the subway shop) just to be told by the manager that they can't replace my sandwich or refund me unless they have the sandwiches in front of them with the hair inside. I am supposed to hold onto the sandwiches for 3 work days (take my hair infused subway sandwiches to work with meee and hope to catch the manager on my drive back home. 🧐) Remember I did not have the option of knowing this information because they're so unprofessional and can't bother having a line to get ahold of them either.

Make it make sense. 🤯🤦‍♀️😤

They're dirty, unprofessional and also the store is in a very ghetto spot. I should have...