Baker's Drive-Thru — Restaurant in Rialto

The staff member Brian was incredibly rude and hostile to my 10 year old son who needed to use the restroom while we were getting ready to go through the drive thru. My husband went in to explain that we were in fact customers, and were about to go through the drive thru to order for our family of six, and they still refused entry to the restroom for my 10 year old son, stating it was because we didn’t buy anything yet. We took our business elsewhere (to the AMAZING Bakers location #107 on Foothill Blvd where Tristan was EXTREMELY customer service oriented) after being extremely disappointed in the treatment that we received from the staff at the first location. A conversation with assistant manager Samantha Guzman took place, but she was also hostile, rude and flat out disrespectful, even having the nerve to ask - What did you want me to do about that?

Clearly, additional training is needed on how to treat customers, and people in general, at this location. Who treats a...

This particular restaurant does not take multiple order thru the drive thru OR even walk in! We had multiple orders from 6 employees. They said they cannot take 6 orders at once. This has happened to me before, dining room closes early so I asked if I can place 4 orders in the drive thru and they said NO. I asked if they would allow me to walk in to place the orders and they said NO. It amazes me that they don't want our business. Not everyone in our office can go all at once. This particular place is the only place I know that does not allow a person to get 6 orders to go walking inside the store. Going to another Bakers instead...but maybe next time we'll just...

Went to the Rialto location October 21st 2020 they got my order completely wrong and when I asked them to fix it the manager came to tell me that it was only a few more dollars more they were taking so long I told her to just leave it I'll pay for their mistake it wasn't about the money it was about food that didn't want when I got home I took a hair out of my fries and continue eating and I found a longer hair as I was eating I pulled it out of my mouth with a bunch of food stuck on it was disgusting when I called I was given an attitude about it when I went to go get my money back I was also giving an attitude by the manager as if I were lying...