Chick-fil-A — Restaurant in Richardson

Ill start by saying I absolutely love Chick-Fil-A. It blows me away to sit in a store and watch the exceptional quality of customer care and service delivered to each and every customer. I wish I could get my team to work the way the Chick-Fil-A teams do. That brings me to this location in Richardson, TX on Campbell Rd just west of 75. Picture what I just said and use the exact opposite of that. I placed a mobile order like I normally do, the order was prepared quickly and was available when I pulled up curbside. When I got to the office to enjoy my hot chicken biscuit the thing I love most about Chick-Fil-A was missing “chicken”. Not a huge deal though I’m hungry and the day must go on. I called the location and asked for a manager. The female manager I spoke to was fantastic, apologetic and sincere. She took my information and assured me that my next meal would be on them. About 4 days later running a little late I decided to take her up on that word and visited this location again. After sitting in the drive through for over 15 minutes and explaining what had happened my previous visit I was asked to come inside and fight with the crowd that was indoors as I just did in the outdoor line. The manager who claimed was the owner was the biggest piece of trash I have ever encountered and the service and quality he delivered was that of his neighbor McDonalds to the west. This was the absolute worst I have ever been treated at any fast food restaurant and it saddens me to say that bc Chick-Fil-A is at the top of the list as far as fast food goes. It’s the Del Friscos of Chicken Sandwiches and this guy treating the people who pay for his livelihood as if they are scum baffles me. He shouldn’t own or manage a chick-fil-a he needs to partner up with burger king or McDonald’s if that’s how he thinks you treat your guests. You sir are not worthy of the brand. I do not recommend this location to anyone. Drive a few more miles to the Plano or west Richardson locations they have a...

I placed an order for the Murphy Store at 5:45 only to find out it was sent to the store at 75 and Campbell store # 04187 I spoke to a manager at 5:55 pm on 5/30/21 5 minutes before closing. Explained to her I had placed an order with 6,800 points I had with chick fil a and it went to her store for some reason, she said that happens when other stores are closed. I told her that since they closed at 6 pm there was no way I could make it. She said I would get the points returned and the money for the additional items refunded. She said it would be within an hour.

Today 5/31/22 I still did not see any credit so I call store # 04187 and spoke to BERNEY who she claimed was the Manager explained the citation and after giving her the last 4 of the credit card used she told me she was very busy handling customers as they were short handed. I told her I need it resolved right away so I can use it with the same group of foster children to go eat lunch and she said she can t do it to later this afternoon. She told me this at 10:00 am. I then told her I would call corporate and in no uncertain words basically told me to call and gave me their number. I guess since she was taking care of customers she did not considered me a customer specially after having a RED status and having accumulated 6800 loyalty points.

I called corporate spoke to CASHA who basically said she will have someone return the call in 24 to 48 hrs. Folks this place has a diminishing customer service from store to corporate it seems like they don’t care as they used to or maybe they can’t hire the same quality of employees that care line 3-4 years ago.

Right now I have to put a stop payment on my card and probably lost my 6800 points as no one seems to care. Don’t be loyal to chick fil a ordering on points specially on larger orders is a mess and once you pick and item you want to order on your points you can’t delete it if you made a mistake HORRIBLE Customer Loyalty Program let’s see if...

As a loyal customer who frequently visits Chick-fil-A, I have always enjoyed the exceptional service and delicious food. However, my recent encounter with one of your employees, Aaron, left me feeling disrespected and belittled.

Aaron's condescending tone and impatient behavior were particularly disheartening. Instead of offering assistance or patiently answering my questions, he seemed irritated by my presence. His actions implied that my struggles with reading the menu were somehow a burden on him.

As a customer, I believe it is reasonable to expect a welcoming and respectful environment, especially when I am making an effort to support your business. Aaron's behavior not only tarnished my dining experience but also made me question whether I would continue to choose Chick-fil-A for future visits.

I understand that everyone has bad days, but it is essential for employees to uphold the company's values of respect and courtesy regardless of their personal circumstances. It is crucial for Chick-fil-A to address this issue promptly, as the actions of a single employee can significantly impact the overall customer experience.

I kindly request that you investigate this matter further and take appropriate action to ensure that incidents like this do not occur in the future. Training sessions on customer service and cultural sensitivity could greatly benefit your staff, emphasizing the importance of treating all customers with kindness...