Sushi Sake — Restaurant in Richardson

Summary:

I realized that I wrote a lot, so here are list of quirky things that this restaurant does that you might find offensive:

they told a family that they can’t have a bottle of milk for their new born on the table because that’s like bringing “outside food” into the restaurant. Dress Code policy, can’t wear a cap 🧢 but are really not enforced and the same hostess just ignore it after the door. you have to wait for your table outside of the door even though it’s raining outside and no one is in the hostess area. the smell in the hostess area…but don’t don’t try to open the door and air it out. You will get scolded. take out has a packing fee?!?

Updated Nov 2023 Review: 1/5⭐️ I love this restaurant (read my original review below) also, Read my review below about the front door hostesses. This is a continuation of the same front hostesses story, on a different day.

Today I was asked to read the rules and take off my cap 🧢 during a casual lunch, Which I was happy to comply with (even though this is my first time being asked that during all my years going here with a cap).

After entering, I saw customers with caps on and the SAME hostess walked right past them without enforcing the same rules at the door. It’s interesting to see that more customer walking in and thinks the cap rule is stupid and started putting on their caps. Meanwhile the hostess walking more people in and just stares at the ones that broke the “dress code” rules then ignore them.

This truly is a great place to have good sushi 🍣 but I think today did it for me. I won’t be going here or recommending anyone to dine here.

Jan 2023 Review: 4/5 ⭐️⭐️⭐️⭐️ After going here since the old location, I have to say they pretty much kept everything the same.

I think the front hostess and waiting area needs work. After covid, they have had these weird rules about waiting outside, close the door (even though it’s 110 degrees outside or even raining). I literally have seen people upset about this. On top of that the hostess area smells terrible (not all the time). Anyhow, still recommend this place but there are some rules that just make the experience very low.

Original review: Pretty much the best Sushi in town. This deserve a five star (and I don't give the out often).

Environment is top notch. Most of the sushi chef have been there since the beginning (at least 10+ years)...at least when I was going.

The Sushi is...

NEVER COMING BACK! My family and my SIL’s family are never coming back here on principle alone. We are telling all our friends to never to come back too. My SIL, BIL, and I just had lunch there and never have we been treated so rudely by the host, and a woman, who I assume is either the owner or the manager there. Our waitress was lovely so this has nothing to do with her. My SIL and I made plans to have lunch at Sushi Sake and got seated. My BIL decided to join us last minute, as he was on his way home from working a night shift at Baylor Hospital. When he walked in, the host stopped him and said “we can’t give you a seat unless your party is complete.” My BIL told him that his wife is already in the restaurant, but the host still proceeded to stop him. My BIL ignored it and walked to us. After about 5 mins, the host came back to us, and said “it’s our policy that we don’t seat incomplete parties. But since we are not busy, we will allow it this time. It is just an inconvenience if we seat incomplete parties.” Basically, this restaurant does not want to accommodate and make exceptions for last minute changes. Firstly, we are grown people and paying consumers, we do not appreciate being reprimanded in a rude manner. Secondly, who are we inconveniencing? The staff? Or the other paying customers who are already eating and minding their own business? I guess adding an extra pair of chopsticks and a plate must be a real inconvenience right? If it is, then you are in the wrong business. Maybe I would be more understanding if the restaurant was crazy busy, and had other people waiting in line to be seated, or they were short on staff. But the restaurant was half empty with plenty of staff. I just came back from a trip to Japan and used to live there for a few years, so I fully understand the Japanese culture. Yes, there are a lot of rules in Japan, and I get that Japanese people like rules to keep things in order. I fully respect that. But the difference is, Japanese people in Japan, are NOT RUDE, EVER! Plus, this is not Japan!! We are in America!! And in America, you try and accommodate your customers. NOT make them feel like they are an INCONVENIENCE. We did not come and pay to be treated like an INCONVENIENCE. Poorly done!!! This restaurant needs to check itself. You are not a 5 star Michelin restaurant and definitely not the only Japanese restaurant in Dallas. We will take our business...

We have been to this place for about five or six times and every visit before tonight has been 9-10/10, but not for this one. When we were about to finish our big sushi plate, I noticed something moving on it and turns out its a bug thats alive and roaming around, I told my wife about it and she notified our server. Server came and saw it, said he will go ask what to do, came back soon after and asked if the bug flew by and landed on the plate, well we were not sure about that so I told him so. About a minute or so later a middle-aged lady came to our table with our server, maybe she is the manager but she didn’t introduce herself. When she saw the bug she immediately said it came from outside when people went in and out and opened the door. It’s definitely not in the food they cook or something. My wife said we don’t think it flew by as it has been on the plate for almost five good minutes now and hasn’t left yet. At this moment the lady said “Well what do you want us to do? You are almost finished.” We paused as we have never actually get a bug in our dish before so we have no idea what to expect. As we were being silent, the lady became impatient and asked “Could you just catch it with something? Like a napkin?” “Its not touching the food.” However the bug actually did touch the negi toro roll we ordered so I felt awkward and not sure if I should tell her it did touch our food or just catch the bug like she asked. Before I came up with something the lady grabbed my napkin and grabbed the bug away, and said “There you go.”, while quickly walking away. Our server sincerely apologized and we told him this would appear on a google review, to which he acknowledged and apologized again. I guess we are mostly surprised that a eatery like this doesn’t have a standard procedure when things like this happen, or maybe the lady assumed we want free dinner because of the bug? In fact she didn’t even offer an apology and all I presume is that she wants to extinguish this asap so she can go about her other unfinished tasks. I must point out that our server maintained a professional attitude throughout the whole strange experience, thats why I didn’t go for one star and left regular amount of tip. Maybe any of you can tell me if this bug flys or not, seems like it...