La Casita Tacos y Pupusas y Mas — Restaurant in Richardson

This is a new place that opened up in January, and I decided to finally check it out. It is a Hole in the Wall kind of place,, the likes of which I prefer over corporate or Chain restaurants. Honestly I should of gone somewhere else. The service was a bit rude, the prices are a little high for the quality and quantity of food ye actually get and my order was messed up. On the bright side they do accept debit as a form of payment whereas all other places in the area are cash only. I ordered the Burrito Plate and a Mango drink. Drink was really good. The Rice & Beans were good. The Burrito itself, well I attempted to order a Asada/Steak Burrito without Pico De Gallo, Salsa, and NO TOMATOES. After I dug out all of the tomatoes I didn't want, the Burrito itself was OK. Nothing special. All in all a very disappointing experience. I will not be...

This place is an absolute joke! STAY AWAY! Terrible sanitation practices, horrendous customer service. We waited over 40 minutes to be told our order had been “skipped”- while others were served ahead of us. When we started to look and observe the kitchen to see if we could see our order being produced, we noticed some horrific sanitation practices. We asked a third time about our order and were told “ you can just have a refund” with an extremely rude demeanor….like it’s our fault. Zero attempt to make it right, and could not figure out how to refund my card. If you are reading this, you have been warned…..TO THE OWNER: part of being a successful business operation is “people skills”, of which your employees have NONE…..and you should have stepped in and not let us walk away hungry and mad....

Completely heartbroken. I moved here from NY a few years ago and really was looking forward to my meal. First off they gave us bacon instead of beef and pork. We did drive them a little nuts at the beginning when ordering but we thought the guy had the order clarified. I even went back in once I saw a bacon on the box and he said no no no it's pork. We got home we realized it was bacon. We were given two pork two bacon and two things we can't even identify. He offered to give us three pupusas free next time because we came in from North Plano and we will not be back. Secondly it was so greasy that it was inedible. I have had pupusas in the past and this...