Update: 11/03/2024 - Final update and rating. After ongoing opening issues (the current issue is that one of the weekday openers rolls in between 5:05am-5:15am on a regular basis while all the early morning exercisers are waiting for him to unlock and get the place open. Then last week we had a day when no one showed period. Based on that and repeated outreach to resolve no reply...thus I've cancelled my membership and joined another local club. Fair warning if you are an early weekday exercise person - skip this specific club (I can't comment on the other locations - they may all be fine on their opening time.) Update on 09/06/2024 - This location struggles with opening on time during the week (5am is the posted time.) It's become progressively worse the past few months. Opening staff often arrive at 5am or slightly after 5am, and then have to spend a few minutes unlocking, turning lights on, get computers on line, etc. which ends up being more like a 5:10 or later opening time which is problematic for anyone showing up expecting this club to be open at 5am (and has a tight morning schedule.)
In addition to this issue which is pretty constant, there's been a total of three times over the past few months where no one showed up to open period. Or at least by the time I gave up and drove back home. Today it happened again, so I'm updating my review in the hope that this can be resolved or ownership will contact me so I can cancel my membership EASILY and move to another club and then I'll remove these bad reviews.
UPDATE. New owners and apt name considering we have a retro issue. for the second time this week (April 12 and 14) the club is dark at the 5am opening time. No show employee? Other club updates are happening and good. - new equipment and other upgrades but alas If you can’t get in after you drag yourself out of bed on a Friday at 450am to work out it is all for naught. ————- Chronic issues with staff not showing up during the week for their 5am opening. Is there anything worse than getting out of bed a 445 to work out and arrive to a locked up health club? I Can understand it happening a few times but it’s ongoing issue and the past two weeks has happened four times. Have reached out to the club and have gotten no response. If you are an early morning work out person I’d look at another club. Other than this issue not a bad club. Pretty basic amenities. Staffing seems to be an issue although there are a few team members who are really good. I truly do hate to post a 1 star review but perhaps management will address the issue and I will update. UPDATE: This seems to be an ongoing battle to hire staff that can show up on time to open. The past month or more there’s been chronic lateness for the opener 5 to 10 minutes after posted opening time and a few no shows (or at least not before I gave up after waiting 15 minutes.) management needs to figure out their scheduling. I’m to the point of cancelling and gong to another club. And if you are looking for one and an early riser on a tight am schedule I’d suggest you rethink this club. ———- UPDATE: The club appears to have resolved the opening issues. Staff are attentive and pleasant. Club has had some recent cosmetic (painting, etc.) work done too. As long as the opening issue remains the same, I'm a happy and...
Read moreI'm been working out at the location for 10 years, and that includes with a personal trainer, even back when that gym was Youfit. The reason why I cancelled my service for personal training, aside from trying to get caught up on my finances, is because I didn't like my last trainer Clarence Hall, and he was the only trainer at the location at the time. His training was good, but since trainers get paid commission for selling products, he was constantly trying to pressure me into buying products. After my very first session with him, he was explaining to me about the benefits of a protein powder that they had, which I appreciate, because it's good to know for future reference. But after he told me about the benefits of the product, he handed me the product and said 'ok, let's get your rung up for it.' He didn't even ask me if I wanted to buy it. When a salesperson explains to a client about a product, they're supposed to at least ask them if they're interested in buying it, giving them a chance to say yes or no. Clarence did not do that.
Also, after our second session, he tried to pressure me into buying a bottle of Gatorade. I told him that I had plenty of Gatorades at my apartment, and that I don't need to buy one. He told me that I should buy it and drink it immediately in case I get a bad cramp when I'm driving home. I have never gotten a cramp while driving the entire 10 years that I worked out with a personal trainer. I told a friend of mine that used to be my trainer a few years ago back when that place was Youfit, and he thought that was bull. No former trainer has ever told me how important it is to have Gatorade right after a session, and I'm sure they would have if it was true. I think Clarence was only trying to get commission. Pressuring clients to purchase products and not asking them if they're interested in buying the product is very unprofessional and trainers will lose clients like that. Clarence constantly tried to pressure me into buying products after every session, and I thought he was very cocky as well. He sent me a text asking him to pass the word around about a deal going on at Retro fitness for personal training sessions. I didn't bother doing that because I didn't want to help him gain more clients. I'm glad that he's no longer working for...
Read moreI had the pleasure of working with Dylan, a fitness trainer at Retro Fitness, who conducted my fitness assessment on the last Friday of May. I must say that my experience with Dylan was exceptional and highly rewarding.
From the moment I met Dylan, his positive energy and enthusiasm were contagious. He immediately made me feel comfortable and motivated to push myself further. Dylan's knowledge and expertise in fitness training were evident throughout the assessment. He took the time to understand my goals, limitations, and preferences, ensuring that the assessment was tailored to my specific needs.
Dylan's professionalism and attention to detail were remarkable. He carefully explained each exercise, demonstrating proper form and technique, and providing valuable feedback along the way. His guidance was instrumental in helping me understand the importance of proper posture, breathing, and alignment, maximizing the effectiveness of my workouts.
What impressed me the most about Dylan was his genuine dedication to my progress. He encouraged me to challenge myself while always prioritizing safety and preventing any injuries.
Beyond his expertise as a fitness trainer, Dylan's friendly and approachable nature created a comfortable and enjoyable environment. He was always available to answer my questions, offer guidance, and provide additional tips for maintaining a healthy lifestyle outside of the gym.
Thanks to Dylan's guidance and support, I left the fitness assessment feeling inspired and motivated to continue my fitness journey. His passion for fitness and his commitment to helping others achieve their goals is truly commendable. I am grateful to have had the opportunity to work with such a dedicated professional like Dylan.
I will definitely recommend Dylan to anyone seeking a knowledgeable, personable, and results-driven fitness trainer. His expertise, positivity, and personalized approach make him an invaluable asset to...
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