Lockwood Distilling Company - Richardson — Restaurant in Richardson

So disappointed in both of our experiences with this place tonight Two of us arrived at eight and were told we could wait for a table or sit on the heated patio. We opted for the patio. It took 10 minutes for someone to take our drink order. Someone delivered drinks a few minutes later and walked away. The holly day drink did!n’t taste like described and didn’t come with the garnish, which made me wonder what else was left out. My husband’s Cuba Libre was excellent.

Almost ten minutes later, a very disinterested young lady asked if we were hungry. I said yes and she said,”Well, do you want any food?” It felt so awkward. I ordered my shrimp and grits and my husband ordered another drink.

It took a while for my shrimp and grits to arrive (with no cutlery) and my husband still had no new drink. I received cutlery and ate my lukewarm grits with hot shrimp and sausage (as if the grits waited for quite some time to be topped). When I was almost finished, the waitress stopped at our table and said she would go check on the drink: After I finished my grits, I walked inside to tell her we just wanted our check and no drink. She took the drink back to the bar and returned with our check WITH the second drink listed. My husband handed her a card without noticing. Then I walked back in to tell her it needed to be removed.

A few minutes later, a woman (presumed manager) stands in the doorway as the waitress brings us the receipt. “She had already removed it.” No apology for the wait included (20 minutes for a Cuba Libre seems surprising).

We paid and walked out with no acknowledgment from anyone.

Coincidentally, the only other table on the patio had their drinks and appetizers comped. I didn’t expect that, but it certainly emphasized that we weren’t the only people to receive poor service.

We walked next door to the brewery and my husband called to order a burger to go a few hours later. Lockwood said it would be ready “soon.” He asked,”Twenty minutes?” They told him yes. He went over there after 20 minutes, waited about five minutes to be acknowledged, then waited another five minutes with nobody speaking to him, so he left and ordered dinner from the food truck.

What a disappointment. We really wanted to...

I wasn't gonna write a review but after sleeping on it I think this will help others consider if they want to spend their time and money here and ownership to consider some course corrections, if they feel it necessary. So here we go. I had mixed feelings about this place by the time we tabbed out from when we walked in. Very cool first impression, Cool place, layout and design, cool Saturday music scene, the bourbons were good, the mixed drinks were good, and food was ok (tater tots). I felt they were over priced but not a huge issue in the grand scheme. I was caught off guard at the end by the $25 shot of their wheat bourbon. I liked it but had there been any mention of the prices of the straight neat or rocks bourbons anywhere or even verbally from the bartender I would have ventured to something else from there offerings. If it's a high priced drink just let us know vs surprising us at the end. I felt really taken advantage of which now makes this otherwise cool place just a distillery that I used to go. Regarding the service. The young lady that waited on us was friendly and attentive and courteous enough but as the afternoon went on I started to notice something . Literally everything I said she felt she needed to challenge or correct me. Even on several occasions when I was not talking to her at all I guess she felt obligated to interject her counter to whatever point I was making. At one point she turned around from her task of unloading the dish washer to correct a Spanish word that she felt I mispronounced. Seriously, shut the front door to your mouth and let me speak. I'm not 9. I don't pay to come and enjoy my one day off a week to get fact checked or have my points constantly battled by some 25 year old bartender. Sidenote, i speak a lot of Spanish and I pronounced the word I said correctly so....im baffled at why she felt obliged to double down on it three more times with what she felt was the correct pronunciation. The fact that she felt the need to correct someone constantly began to make us ready to leave. We had no plans but this all afternoon and they got us instead for a little over an hour. Best of luck...

Tried to go to Lochwood on Saturday for lunch and to purchase a few bottles. As my wife and I were taking seats at the bar, the staff was discussing what movie to play next in the restaurant / tasting room. Spy Kids or Spy Kids 2. The staff working on Saturday appeared to be the youngest there (by several years) and were choosing the movie THEY wanted to watch based on the discussions I was hearing. My thoughts were: Why is the staff choosing a movie they want to watch? Shouldn't they be focusing on the customers? I had planned on having a nice meal and buying 2 or 3 bottles of bourbon. I really didn't want to spend my afternoon watching a kids movie while spending that kind of money.

I have bumped my rating up because they did offer to change the movie, but if the primary concern of the staff is how their afternoon is going to be, there are plenty of other places for lunch and liquor stores for buying bottles.

I have lowered my rating back down today because the owner asked me to remove my 2 star rating of his establishment since my review is based on what was on TV. TheTV is part of the environment you provided to your customers. I am simply letting people that read my review know that you and your establishment will play movies. I was simply not going to spend the amount of money I had planned to spend while watching that style of movie. I am not a fan of it. And to ask me to take down my review becuase it may not be a true reflection of your business is a bit much. I am not suggesting you change the way you do business. I just think that people need to know the atmosphere you provide so that they can make their...