Best Buy — Local services in Richfield

If 0 stars were an option, that is what they would have received. DO NOT EVER BUY AN APPLIANCE FROM THIS STORE. We bought an fridge from this location on January 21. They stood us up for the first delivery appointment. No call. No apology. Nothing. The attempted to redeliver then said our driveway was too slippery and they could not bring it in. They attempted to redeliver on March 3 (Saturday). They did get the fridge into the house but refused to hook up the water and electricity said it was against there policy and hustled out the door.

After several hours of running, the fridge was not cooling. We called the manufacturer, the said give the fridge 24 to fully cool (Saturday evening). After 24 hour the fridge still was not cooling. We called the manufacturer on Sunday and they said the leveling magnet was off and if the fridge was leveled it would work. They said the fridge had been registered by a previous owner and they also reported the same issue as we did.

We scheduled a Geek Squad appointment for Wednesday at the time. We leveled the fridge per the manufacturer. It still was not working. After a little more poking around, we discovered there was no cooling agent in the fridge. We called Geek Squad and let them know, the blew us off and said wait until our appointment in 4 days.

Wednesday March 7 comes around, Geek Squad shows up. Doesn't even touch the fridge. Says if there is no cooling agent in the fridge it isn't repairable. Call the store we bought it at to return it. THE STORE SOLD US FRIDGE THAT DIDN'T WORK AND HAD BEEN RETURNED BY A DIFFERENT CUSTOMER FOR NOT WORKING.

I arrange for an exchange. Explain the urgency and the amount of time we have been waiting for this fridge (and that we no longer have a fridge to use). They promise us it will be delivered on Friday March 9 between 4 and 10 pm. I confirmed, the fridge will not come before 4 pm? We have already missed several half days of work dealing with this purchase and both of us work more than 45 minutes from the house. It must be after 4 pm. The day of the delivery they call at noon, NOON!!!!! We will be there in 30 minutes. My husband rushes home and waits and waits. No one shows up. Finally get in touch with the truck dispatch, and is told the drivers waited too long and left. We would have to reschedule.

I have called the store 2 times after the missed afternoon delivery and they still will not call me back to confirm it will be delivered today.

WHY SHOULD THEY CARE? THEY HAVE MY MONEY.

I AM RETURNING THE FRIDGE. SOMEWHERE ELSE WILL GET...

I had a very disappointing customer service experience this week with the manager on shift, Matheus. Two months ago my boyfriend, being an employee of Best Buy at the time, purchased a screen protector for my iPhone and got me lifetime warranty on it. I went in this week to get my protector switched out because I was clumsy enough to break it again. One of the Best Buy employees was doing his best to help me and get it switched out at the price match of the protector we purchased, however Matheus refused to honor and price match the cost of my original screen protector. He mentioned he couldn’t do it because my boyfriend was no longer an employee thus the employee discount couldn’t apply. However, I have WITNESSED Best Buy go above and beyond to price match for customers for items in the hundreds of dollars. I was disappointed considering I had JUST purchased over $900 worth of electronics less than 3 weeks ago including an Xbox and 2 high end up head phones as Christmas gifts for my family along with Xbox games. I have these receipts and am willing to show them. To me, being unwilling to price match $31 to honor my life time warranty when I spend alot of my hard earned money at that location and have bought plenty of my electronics from that location, just felt like… a slap in the face. I didn’t cause any scene in store and simply paid for the new screen protector however I do believe constructive criticism is key to better leadership. As a manager, Matheus could benefit from additional extensive training on customer satisfaction and customer loyalty. Currently, I have no desire to continue spending my money at a place that has made me feel they care more about charging me $31 against my lifetime warranty , instead of honoring my satisfaction as a loyal customer. I also would like to mention current employees at Best Buy who witnessed the scenario apologized on behalf of Matheus and communicated even they were surprised Matheus didn’t just honor my lifetime warranty and they also felt he could and should have done more. So, that also just didn’t make me feel good at all. I have thought about it the past 2 days and decided to share my experience and my disappointment with this encounter. With all humility, I say: Do BETTER Matheus, PLEASE. I sincerely hope you improve as a manager and grow in your leadership skills at Best Buy. Thank you...

Best Buy Richfield, MN: Dear district manager: Someone is fraudulently using my main business card to make several online purchases from this store via Best Buy.com website. Three huge charges hit my bank this afternoon (2/13/2025) on my business card. Thankfully my wife and our bank caught it and we disputed these transactions. The first transaction of $100.00 then the almost $900 ones were made this afternoon around 3:51pm. I have disputed these three charges so please look for them during your nightly audit. We are not local to Minnesota (never been there) as we are from Georgia. Now I have to get another bank card and this is hurting my business.

Update review: Hi Josh! Thank you for prompt reply. Neither of us have a Best Buy online account since forever. Husband works near our local Best Buy store but he has not bought anything there with this card except ink for printer and it does not cost $900 for that. So whatever happened today happened there at your location site not ours. Our best guess is someone there has hacked into Best Buy database and stealing Best Buy customers credit card information to make online purchases at the Best Buy in Richfield MN per our bank transactions. My husband was at work when this transpired but my bank and I caught it in time and reported it to both Best Buy online chat representative and our bank has blocked our card so we cannot use it for our gate business.

"This is in regards to my Google Review 64810888". Update #2: Josh, thank you for your reply in this matter. The Best Buy chat representative agent with Best Buy online has been wonderful and did her best to assist me in getting this complaint to top management. Also, telling us to change passwords is not going to resolve the theft. Companies need to do better at due diligent also on preventing theft....