Autum Restaurant & Lounge — Restaurant in Richmond

My husband enjoyed his drinks, but I didn't enjoy my Strawberry Hennessy. It was supposed to have strawberry puree, but I got chunks of halfway mashed strawberries instead. It also did not taste like it had any fruit juice in it. It had a watered down taste.

We ordered garlic parm wings (appetizer), pasta with shrimp (entrée), and salmon (entrée). My husband wanted chicken and waffles, but the waiter said they were out of batter (although the people sitting next to us got chicken and waffles...maybe they got the last of the batter?). It took at least 45 minutes for us to get any food after we ordered. The waiter did apologize multiple times for the delay in the food arriving. At one point the manager/owner stopped by and told us that our food was coming "any minute." But it was at least another 15 minutes after he said that before we got any food.

The wings and the pasta came out at the same time, which defeats the purpose of an appetizer. The wings had a good flavor, but way too much salt. The pasta sauce was watery and a bit bland, especially in comparison to the salty wings. It took another 10-15 minutes for the salmon to come out. The salmon was cooked well (not over/undercooked) and it had a pretty good sauce on top. The mac and cheese was better than I expected, and the broccolini had a good flavor.

The music was very loud. There was a TV playing music videos and a speaker music. We were seated under the TV. Shortly after we arrived, a DJ came and set up. At times, the music from the TV and the DJ were playing at the same time.

We were also not a fan of the owner/manager going in and out the front door so many times. I believe he was smoking.

One of the workers sprayed down the table next to us with a bottle of Lysol or Clorox. The type of bottle you buy to use in your home. The smell was extremely strong. I thought restaurants use special cleaning solutions?

They could not provide an itemized bill before running our card. The waiter said the machine wouldn't let him. We weren't really comfortable with this. They do charge an automatic service fee, which is well advertised. But the customer should be able to verify what they are paying for before their card is swiped.

The reviews for brunch seem to be good so maybe we will try that and have a...

Pretty decent brunch spot with major potential. They are fairly new so I believe they will be pretty good once they work out the kinks. Drinks weren’t good for our experience. Lavender Lemon Drop was extremely tart. Requested syrup to help bring the tartness down. Ordered a Strawberry Mimosa but received champagne with ground orange peels instead. When asked what kind of drink we received that waiter stated that they didn’t have the usual strawberry purée so they “chose” to give us strawberry with orange/orange peels instead. You can’t choose what you want for a paying customer. Especially when you don’t know what customers are allergic to. I still drank most of it to avoid a loss and tried to avoid a complaint. The payment process is not great either. When we asked for the checks the waiter advised we had to check out at the bar; however, we noticed the table next to us were able to check out via iPad. When asked why there was a difference the owner(I’m assuming) forced the waiter to come back and check us out at the table. She explained tabs check out at the counter and others can checkout while seated, which makes no sense. They don’t have receipts to view your order prior to paying. Once you type your card information into the iPad “then” they will text or email your receipt. Hopefully, what you’re charge is correct prior to paying. I think a better waiter would have made the experience better but the owner seemed pretty cool and on top of things. He will go above and beyond to make sure...

It’s giving Atlanta… in the worst way possible. This restaurant is outright unprofessional. It sadly gives into the bad stereotypes of black businesses making it hard to support. I’ve tried reaching out prior to writing a review but I’ve been ignored.:

I made a reservation well in advance, and the day before my reservation I get an email @ 1AM stating that the reservation was canceled by the restaurant. It was obviously frustrating so I waited to see if they would call or explain what happened. I didn’t get anything, so I called to see if it was a mistake, but of course the line is down and there’s no immediate way to contact the restaurant. I emailed them, but no response after DAYS. So I just rescheduled hoping it was just a 1 time thing. I get a confirmation text a few days before so I’m thinking everything is fine. Then yet again…. I get a cancellation email the day before. Now I’m annoyed and won’t recommend this place to anyone. At the very least, let me know what happened and try to make it right. The food might be okay but the customer service needs some assistance. This is a very poor way to run a business and doesn’t seem to have any integrity behind their business. Why are you a business if the customers can’t reach you? You cancel last minute with no explanation. I also just found out that their reviews may be...