Lee's Famous Recipe Chicken — Restaurant in Richmond

Was reminded today of why we stopped coming here. Pulled up and the line was wrapped around out into the street. At first I think we are gonna eat something else, but instead I park, pull out the app, place my order. I wait in the spot I'm in for over 20 minutes, and them decide I will go inside and finish waiting there so I will know when it is ready. I go to the door and there is a closed sign on the door. So I get into the line, which is still backed out into the street. I know it's going to be a wait, but I've worked in restaurants and customer service my whole life. I am not impatient when it comes to these things. When I get to the speaker box and tell her I have a mobile order, and she tells me I can go ahead and come inside. I explain that I really didnt want to, because that is what I was going to do originally but the had a closed sign on the door. I had to refuse a couple time before she told me to pull me around. But when I got to the window, even though there was no one behind me, she made me come inside. I go in to get my food and the guy at the counter takes care of his other customers, and then asks to help me and I tell him oh I just have a mobile order and I'm just waiting for it. He pulls it out of several receipts hands it to the back and says mobile order just came in. Its then that I realized that because I ordered in the app, the just pushed my order aside. I order in the app because I want my food to be done when I get there. Well they brought it out a few minutes later and handed it at me and said doordash, and I was like no. And one of the ladies was like but didnt you have A and B, and I was like oh yeah, that's my order I was just confused because ita not door dash. So I think they cant see a difference in doordash and in orders from their own app. And obviously they arent making doordash a priority. Plus after all that I didnt get my sauces and butter.

Anywho, it reminded me why we stopped going to THIS Lee's (yes we drive to berea when we want lees). Last year, I had a bad accident, broke my back, my foot, and bust my knees. Was in several different braces and a wheelchair. And even though I was the only person in drive thru, they made me come inside to get my order. They literally did not care that I could not walk, and even once they saw what a struggle it was for me to come inside no one apologized or offered to help me carry my stuff out.

So yeah, we had not been back there in a very long time. Recently my auntie sent me to get her some livers, and I ordered myself a spicy thigh. When I got to the window, they didnt have the spicy thigh. Well I dont eat breast or drums, and I dont eat famous, so he offered just to take it off the check, which was fine by me. But he ended up refuning me the full amount, and he mentioned that he was the new gm and he was working hard to change things there. I really hope he does causei love Lee's chicken. I will say, some improvements already, the people working there are kind. Workers being hateful and spiteful had been a problem there for a long time. Also, only one of them seems to be on drugs now. If you used to eat there you know that's a big improvement.

Giving a 1 star today because I shouldn't have to chase my own tail to get my chicken, and because using the app should be a smooth process.

But I do have high hopes for this new manager...

Decided on such a cold night that I didn’t want to come home and cook, and I knew that Lee’s Famous Recipe of Richmond KY would hit the spot! The spot it hit was not a good one!

Let me first say that the ‘order lady’ who took my order was very personable and attentive to my questions about my three-piece order and two sides. The lady that took my money at the window was also nice. I ordered the three-piece meal with a breast, a wing, and a leg along with my two sides. The order lady came back to the window and said can we give you a substitution of a different seasoning for the leg, and I agreed. But then they told her that they had found one. Within a minute or so, she handed me my bag and wished me off for a good evening.

I got home and unloaded my groceries and the food that I had purchased at Lee’s. When I opened it up, I was surprised to find what you see in the picture… a leg and four wings. It might not have been so bad, but I really wanted a chicken breast. Then, if I had weighed the meat that was on the wings and the leg, I am doubtful that it would’ve been 2 to 3 ounces. It was mostly breading, and all pieces looked as if they were the last scrap pieces remaining.

I did call the store and I was told the same policy that I’ve seen others post about. In order to rectify the situation I would need to bring the food and the receipt back to the store. I live across town and had settled in for the night , and had no plans of going back out. Maybe I should’ve kept it and taken it back the next day. The supervisor on shift continued to state their policy that he says the owners have posted on their door. I see now after reading all of these other 1 star reviews why they probably have had to post such a policy. When I asked the supervisor about taking some responsibility and not being so short and curt with me, he said he was telling me what the owners had told him to say in such situations.

All he had to do was tell me to stop in another day and he would make sure I had a breast of chicken. But… That wasn’t the policy that was written on the door as he repeated to me a several times.

So I’ve eaten my dinner, and it is what it is. Just like other situations, the best remedy is for me to never return to Lee’s Famous Recipe Chicken in Richmond KY ever again. And I will for sure make certain that when asked, I will share my experience and not encourage others to dine there either.

I do wish them well as they are a local franchise. But they bring such disgrace to the Lee’s Famous...

I have never been to a Lee's famous chicken prior to this and after this experience I will never visit this location again because the service is terrible and the food quality is inconsistent.

Here is what our family ordered and a rating:

*Pot pie, 2 of them waited 50 minutes for 2 pot pies!!!! But they were fresh and tasted great 8 out of 10. *Mashed potato and gravy 2 out of 10, instant mashed potato and terrible tasting gravy. *6 piece wings classic flavor, 8 out of 10. They were excellent. *macroni and cheese, 5 out of 10.. weird taste. *potato wedges, 4 out of 10.. they were coated or breaded in something that was very hard. Not sure what it was but it ruined the taste of the potato *apple turnover was cold and not cooked... 1 out of 10. *chocolate brownie... 2 out of 10, hard, looked like it fell on the floor. *fried fish combo... 2 out of 10, just horrible, overly fried, mystery fish. *biscuits 9 out of 10, best biscuits ever. *Cole slaw 2 out of 10, watery and tasteless..

You would say the food scores are mostly good except the sides and your right however the wait time was unacceptable, 50 minutes no way. I was told there were too many orders for the kitchen to handle and too patient.

The kitchen crew needs to work on there apperance. There was guy in the back cooking with sunglasses on!

Girl working the register was new so I cannot blame her for anything.

African American woman who might be the Manager is incredible nice and helpful but it looks like she is a one man show though, running outside deliver food, taking orders for the drive thru window, picking up trays, wiping tables...whatever she gets paid it's not enough.

We sat next to an elderly couple who was telling me there order came out wrong not once but twice, the older gentleman had the same issue with the...