Sally Bell's Kitchen Inc — Restaurant in Richmond

A "2", not for the food which is ok, but for a failed online ordering experience, and lack of care about my experience that left a slight bitter taste not at all like the corn beef spread I wanted.

I specifically ordered corned beef spread at 10am to be picked up at 1:15 today, because I know it's a big seller and I wanted to assure that I had what I wanted before traveling 30 minutes to pick it up.

I arrived at Sally Bells that was vacant, as it was just post lunch period, only to find out they were clueless about my order. An employee then went back and retrieved my order from a print out.

I was then told they'd make it for me right then, which is okay because I like freshness, but then came back and told me they were out of corned beef spread!

I was offered a mild "sorry our online ordering system doesn't work," and "what else would you like?"

I expressed my displeasure, especially after receiving a confirmation email, after easily ordering online with no hiccups.

I declined anything else because I didn't want anything else.

I wasn't offered an extra cracker or even 10% off, although I did still want the 2 boxes for other people who were listed on the order that they didn't print out until I arrived.... And then began my wait of 20 minutes for them to prepare these boxes with no one else waiting for orders!

I might come back, but after being told by the employee that the online system is terribly unreliable and it needs to be "fixed," I won't be ordering online again, if at all.

I didn't get my lunch today and that makes me sad...... And still hungry!

The 21st century is here and although the location has updated apparently their IT people haven't and are doing a disservice to...

I faxed and emailed an order for today and no one bothered to call to ensure the order was received instead I got an excuse. Finally called to ensure they got the order and was told they didn’t accept fax orders to go online - which I tried to do and it would t allow an order. I called and spoke to the manager and she took my order and I was told they would try to have it ready in an hour as they were catering a wedding. I have been sitting in the parking lot for over 30 mins now when the manager said it should be ready in 15 min. Every single person after and before me is gone and I was told by the woman with NO mask on she couldn’t help me right now and someone else would help me. The guy comes out and two other patrons asked if he would help me as I’ve been here for a while and he said they’re working on it. I will never EVER come back to this place. If they couldn’t fulfill my order they should’ve told me from the start. Now the meeting I was to take the food to is happening now and I’m still in their parking lot.

Update: the owner brought me the food saying it took so long because my order was confusing. I asked her how it was confusing when I sent it through fax and email? Then I told her don’t worry about it because I won’t be back and she said good don’t come back.

DONT EVER ORDER HERE BECAUSE IF THE OWNER WILL NOT DISPLAY CUSTOMER SERVICE WHO WILL.

And the order isn’t complete with the emailed order I’m the...

I got the suggestion to try this place out from the "Best thing I ever ate" show on one of those cooking channels. I checked out the reviews and they were either really bad or really good, so I was on the fence about trying it out. The store is on Broad St., so parking is behind the building, and towing is enforced at the other businesses. When I walked into the store around lunchtime, I noticed that it's small with a few tables for dining in, it was cute and clean. I greeted the cashier and she took my order: Boxed lunch with chicken salad sandwich, potato salad, and a chocolate cake cupcake with chocolate frosting. I also got a bottle of water and it was $11.14 total. The boxed lunch comes with a sandwich, side, cupcake of your choice but they also includes a cheese wafer and deviled egg. The sandwich was ok, I like my chicken salad a little creamier, there was a good amount of it on the bun. The potato salad was good, I wouldn't buy a pound of it though, it tasted like a good store brand salad. I didn't really like the wafer or deviled egg, they were just average in my opinion, nothing special. The cupcake was ok, they turn it downside up, and frost the bottom which is different but cool. The cake was a little dry, I recommend a glass of milk, the frosting was the best part of it. I think if I'm in Richmond near by, I would probably just get a side of the potato...