Carvel — Restaurant in Ridgefield

I used to give this location 5 stars and a very high review. The new manager may have improved the interior, but replaced the staff that knew us, welcomed us and were a joy to see on our weekly trip with himself, another person or two (presumably related) who do not have much personality. On top of that, when presenting VALID coupons, they begrudgingly accept their own offers, have terrible customer service skills, and I've never seen smile - and the worst offender? The new owner/manager!

Carvel needs to have better screening when it comes to allowing people to purchase their locations and run their franchises. This new management is going to kill what used to be a great business with poor attitude and...

Usually always go to Brewster Carvel out of convenience, stopped here today for two milk shakes. The gentleman there I noticed took such time and precision to make them. The difference in texture and taste from what I’m used to was outstanding!!! Best shakes I had in long time . And easy to suck through the straw w out giving urself a...

Server at store was awesome got me exactly what I wanted and even gave me a puppy cup for my dog to have and he saw my hands were full he got me tops for my ice cream and even too the the time to ask a out my dog. Awesome. And carvel still has the same memorable flavors. Will come back here...