KFC — Restaurant in Ridgeland

My experience started out routine until I reached the drive-thru window. The woman cashiering at the window was cordial—she processed my payment, informed me there would be about a 16-minute wait, and asked me to pull forward. I complied and waited patiently.

However, I ended up sitting there for nearly an hour, watching other customers receive their orders while mine never arrived. My order was simple, an 8pc chicken. Eventually, a second employee came out to ask what I was waiting for. I recognized her as the unpleasant woman I initially spoke with over the speaker.

I told her my order and asked—three times—how much longer it would be. She ignored my questions and simply walked back inside without a word.

At that point, I got out of my car and went into the store to request a refund. Only then did she finally prepare my order and hand it to me—with no apology or acknowledgment of the hour-long wait or the fact that they had forgotten my order.

This experience was frustrating and unacceptable.

P.S for fast food workers everywhere: If you dislike your job and think you can do better, then do so. The only person holding you back, is YOU. We - the customer - work too hard to spend our hard earned money at places with crappy customer service especially during times when things are only getting more and...

Absolutely horrible customer service!! I go through the drive-through and sit there at the intercom for a good five minutes until finally I had to say hello is anybody there ? And then they finally anwsered. It took me 25 minutes just to get my food... That is ridiculous its 2 pm which is still the "lunch rush" they shouldve had the food already getting it prepared. Then when i finally get up to the window the man at the window was very rude! I to this KFC a lot because its right down the street from my work and every time they are so rude and slow . And i was so nice i said "have a nice day" and the man at the window completely ignored me. Is there anyone actually running this place? I would not recommend going to this KFC. Its probably the worst one ive...

We ordered two colonel sandwich meals - both of which were rock hard. The buns were so moldy that neither of us could eat our sandwhiches. We tried to eat the chicken, however, we were welcomed by a rubbery strip of what we hope was skin in the middle of the meat. Our sides were barely filled, too. For our mashed potatoes, we recieved no gravy or silverwear.

Upon arrival, the staff was rude. After requesting coleslaw, staff said there was none left. So, we asked for mac and cheese and were met with the same answer. Out of frustration, we decided to stick with mashed potatos and fries. The service was terrible even with our drink order! We asked for a water and a Pepsi and were greeted with diet Pepsi instead. Will never be...