Jersey Mike's Subs — Restaurant in Ridgewood

I Can not put into words the treatment that this Location (Ridgewood, NJ) has given me on 2 different occasions !! It’s actually quite disturbing and hurtful!!!

This is my second complaint at the same location over the same thing (sweet peppers). I love Jersey Mikes and have never had an issue or complaint about any other location that I’ve visited.

However, after this current encounter I will never visit this location again.

The shift managers and the General manager and owner have been extremely disrespectful and impolite. I favor and prefer the red and green sweet peppers that they use for the hot subs instead of the jalapeño and banana peppers at the cold sandwich station. On each occasion I politely asked if I can have the red and green sweet peppers on my #7 (turkey) instead of the jalapeños and banana peppers. I didn’t think that a simple small request, something that I am paying for would transpire into Dale (the shift manager) yelling at me and screaming that he would call corporate on me for ASKING for the sweet peppers they use on grill!! According to the manager at my first visit on 11/28/2022 (didn’t get his name) and Dale (the shift manager at this visit) they are not allowed to put sweet peppers on a cold sandwich. I politely asked if they can put them in a small cup on the side and his reply was “No, we aren’t allowed to do that” I informed him that I’ve been to several different locations who always allow me to add sweet peppers. He proceeds to call the corporate office who advises him that in fact it is not against the rules and is something that they can provide and adhere to.

Side Bar: I went in there using the Gift card that was issued to me from the first horrible and rude visit/encounter over the same thing (sweet peppers).

I was given the number to the general manager and owner who was beyond condescending and considered saying “he’ll take care of it” as an apology. I explained to him the situation that I work for the Hospital in his town/ village of Ridgewood and had visited his franchise frequently. His response was “I donate 20,000 to that hospital you should be happy!” I’m sure the hospital is grateful for his philanthropic contributions, but what does that have to do with me and my experience? Just because he donates money does not entitle him or his staff to treat me or anyone else with disrespect; over sweet peppers.

I will never visit this location and will urge anyone I know to never as well as I am traumatized and feel completely disrespected and belittled.

If someone who represents this franchise can give me call that...

Came here for a quick lunch with my girlfriend and to our surprise, what a disappointment...This place came recommended months ago and finally got a chance to try it. Excited for our subs, we created room on our table to take photos of it to share on social media for our Food Blog. 20 minutes go by so I did hover (as I'm used to quicker service) and was told 5 more minutes for our hot subs. Finally by the 45th minute I asked about the subs and everyone looked oblivious. They just shrugged there shoulders and with NO explanation, I was given the option of a refund or would I like them to start on my order. (We were there soo long he forgot how I looked and even asked if I ordered online!!) I had to repeat the order and received it incorrect anyways as one of the subs came with steak but was suppose to be chicken!! They did apologize at the end and offered us another cup for soda or chips but we've already paid for two drinks and chips and frankly we just wanted to leave as we've spent our entire lunch break here. Its unfortunate because I'm sure the subs were good but driving it back to work in stop and go traffic really left a bad taste in my mouth. This place changed for the worse from what I hear and the customer service experience gives...

Came here for a lunch break, I’m given an hour , i left work 10 mins early and I arrived with plenty of time and ordered two hot subs. they took my order and Made me pay. I sat down and waited , 15 mins went by and we asked the status they said 5 mins. We waited 10 mins and asked again , they looked at each other asked around and had to look for our receipt that we paid and said whether I would like a refund or have the subs made, they clearly forgot my order , even though I went up to ask about the status. It was not that busy , I came in around 2 pm. I’m on lunch here and so I said make the sandwiches please , they said 10 mins to make. I wasn’t rude , I was clearly patient but they ruined my experience here. The staff acted as if they didn’t care or wasted my time, only one gentleman who was not the manager apologized.mind you they got only one of orders correct , the other was suppose to be chicken but they decided to make a...