New Mexico Piñon Coffee — Restaurant in Rio Rancho

My toddler and I were having a bad morning last week while getting ready for school, so i decided i would take her and her baby brother to Piñon Coffee house for some hot chocolate and a treat before dropping her off thinking it would turn our morning around. Boy was I WRONG. (I had already had a bad experience here a few months prior while on a coffee date in the empty Piñon House, we were the only 2 people in the entire building and they still took 35 mins to make my regular black coffee and it took at least 6 reminders just to get it lol.)

Anyway, I take my kids there last week and again we are the only ones in the entire coffee house except for one other gentleman. All I ordered was a hot chocolate and donut for my toddler, and a coffee and burrito for myself. Y’all… they never even made my coffee even after i asked them over 8 times if they were making it, if it had been forgotten, etc. After about 45 mins of no coffee, other customers begin pouring in and getting their orders before i received my ONE coffee lmaooo. So at this point I need to leave to take my kids to school so i just ask for a refund, the girl apologizes profusely for forgetting a 9th time and says she will make it right here in front of my face. I say ok thanks let me strap my lids in their car seats and ill run back in and get it, so i strap my kids in the car and when i return i reach my hand out for my coffee and the girl with wide eyes says “oh, sorry, that customer just took it. Here i will make another one.” At this point this was my 11th time begging for my coffee so i just left. This is probably the worst service ive ever had in my life and im in my 30’s and have experienced probably thousands of establishments over 30 different states. The incompetence of this place takes the cake. Sadly i will be taking my business back to starbucks cause at least there i get my drink within the hour lol. Avoid this place...

The staff are friendly and the location is convenient. I ordered a large, black cold brew and a scone. The scone is nice, however, the drink I received was sugared to high-hell and had milk in it. I don't mind if they accidently added milk to it (even if it wasn't what I ordered), but I cannot take another sip out of my drink, because it tastes way-too-sweet. This is the second time I've tried Pinon Coffee and I'm very sad to say it will be my last. I should've known better after my first expereince, but I wanted to use the scientific method and really see if this isn't the place for me.

Update: My boss convinced me to go back and get a new one. The staff were apologetic and gave me a new cold brew (black). It's not a strong coffee and taste quite light, which is a let down, and is a bit acidic, however, it has a nice nutty flavor and the coffee ice cubes that Pinon Coffee adds to every iced drink will ensure that my cold brew stays fresh and lovely for the next few hours. I'm changing my star rating from 2 to 3. It's not my favorite cold brew (I'd argue that it tastes closer to a iced coffee), it lacks depth and richness that you see from other cold brews, but the nutty flavor is definitely something I'll crave. Will I go...

I have been OBSESSED with Piñon Coffee for going on ten YEARS, HANDS DOWN MY FAVORITE COFFEE EVER!! (and I am a veteran barista- trust me I have experience ☕️⏳🤘) I always bought beans at the grocery store- however once I found out they opened up physical shops, I went and was instantly in love🖤 No longer am I just buying the beans to make coffee at home, but also multiple flavors of their syrups, which are DELICIOUS + UNIQUE, (and are NOT grossly over-processed with way too much sugar), AND I frequent their drive-thru to get drinks on a regular basis. Luckily they have been doing afternoon 1/2 price drinks (*not sure about all drinks, but def. iced flavored lattes👍) WITH COFFEE ICE CUBES 🫨😍AND they have a point system that adds up quickly- as long as you remember to ask the baristas, bc they won’t ever prompt you 😬🫠🫣…

Humble Suggestions: Piñon Dark Roast Coffee beans (ground or whole/ smooth, nutty, muted acidity, full-bodied, high viscosity, EASY TO DRINK!) I add some cream, and pair it with their house-brand syrups in flavors Piñon, Maple Walnut, and Adobe Morning, OH AND BISCOCHITO 🤯🤯 BUT REALLY, any of their drinks are sure to help your day get that...