Denny's — Restaurant in Ripon

If I could give a negative rating, I would for this location. Visiting a restaurant is not just about the food; it’s about the experience. My recent visit to Denny’s inside the Flying J Truckstop was anything but pleasant, and I believe potential customers should be aware.

I walked into Denny’s at approximately 2 am, hoping for a quiet and enjoyable meal. There were hardly any patrons - just two others. The waitress seated me promptly and handed me a glass of water. Appreciating the courtesy, I asked for a couple of minutes to decide on my meal. However, that was where the decent service ended.

15 minutes later, with my patience thinning, the waitress who was supposed to attend to me had not returned. To my surprise, I spotted her across the dining room, sitting leisurely. Given the lack of activity, I couldn't understand the delay. Opting for directness, I called out to her, intending to get her attention.

Regrettably, my effort was met with unprofessionalism and hostility. She confronted me about not approaching her directly, to which I highlighted the considerable waiting time. Her retort was that she was "busy", though it was clear that this was far from the truth. I asked her if she was done and The cherry on top was her flat-out refusal to serve me, stating, “I’m done, I don’t want to serve you.” With shock I politely asked if she was serious. She replied “YES!” Therefore, I decided to leave the restaurant.

The audacity and disrespect were shocking. It's hard to believe that Denny’s would condone or allow such behavior. With that level of attitude, it doesn't stretch the imagination to think that other night-time customers might have faced similar treatment. What's even more disheartening is the realization that there might not be any repercussions for such conduct. If she's displayed this behavior before and still holds her position, it paints a dim picture of Denny's priorities concerning customer service.

I expected much more from a reputed chain like Denny’s. Potential diners, especially during late-night hours, be prepared; your experience may not be the comforting diner atmosphere you anticipate.

P.S. I just read another review about this same issue from the night shift girl. That persons name...

As a trucker, I often fuel at Flying J which has contracted with Denny's a their restaurant location. I stopped at this location to get an English muffin and decaf tea th round out my breakfast because I didn't have these in my truck. The nice lady took my order, rang me up, took my payment, then seated the two people beind me. She was wearing a mask and gloves. Then she went back to the food area and poured my hot water and got other tea things. She looked around the corner and saw a customer waiting to pay so she stopped working on the food and took care of that payment. Then she went back to the food area and continued with bagging my order after pausing to remove the bottle of cleaning solution the manger left there. Then she brought me my order. Notice that I've mentioned everything she did. I did not mention that she changed her gloves or washed her hands or use sanitizer. I asked for the manager and when he came I asked him if he knew that wearing gloves only protects the employees and that only minimally by giving them a false sense of security? There are many articles by medical professionals that will tell you that gloves are germ magnets and don't prevent the spread of covid at all. The massager said his employees changed their gloves after every transaction. That wasn't true and I politely said I had been watching and that wasn't the case at all. Then he asked, "If you're so afraid of what we are doing, why are you buying our food?" Well as an over the road trucker who had already paid I told him I didn't have a lot of options but that I would sanitize everything the employee had given before I ate it. The nice gloved lady also gave me regular tea instead of decaf. Insult to injury. Maybe the manger was right. I won't be dining at Denny's or any other restaurant that has the foolhardy policy of making all employees constantly wear gloves. I can think of...

Words really cannot describe the horrible experience I had at this Dennys. 1st). The place was super busy. It was early morning breakfast rush, which my husband and I didn't mind. 2nd.) Our waitress, well she seemed upset, and just impolite, or a little frustrated, we just assumed that it was the morning rush, and so we ate and kinda brushed it off. 3) So as we go to check out, my husband whom is Military, ask for his usually 10% military discount, (that we always get at ANY Dennys that we have ever gone to, we travel the country, so we eat at Dennys ALOT). Well the cashier says we can't give you your military discount, because you need you actually military I.D., not a driver's license that's has VETERAN mark on it. (Which is what my husband uses for all of his military discounts.) So the cashier says I can get my boss, and he can work something out from there. Ok fine. So he walks up, complete with attitude, Immedietly starts attacking us, my husband states that his driver's license is perfectly fine to be used as military I.D., as he uses it for that all the time, even with police. The manger was so rude, he told us that we don't know anything, and that we are unable to comprehend. I lost it, completely. No one, especially management, should not EVER treat a customer the way he treated us that day, he spoke down to us, he yelled at us. Well I basically told him who he was, and what he could do with that, and at the end, his employee said, Try working for him. So, this man comes to work everyday, thinking he is above others, including his employees, just because his name badge says manager, so he thinks that gives him the right to talk down to his staff, and the customers. I eventually ask him for his supervisor number, and he gave me some random number. Long story short, they...