Subway — Restaurant in River Falls

Ordered 3 party platters from Paulsen St.. The platters surpassed expectations. tasty. Well filled well presented. The side of veggies were clean. Organized and fresh. I Gave this location a 5 because of the great product they made. The fill in manager when I paid for and picked up later was professional, courteous represe noted her position and store well. She even Helped take it to my suv. Exceptional customer service it is the little things She alone Changed the rating to a 5. I live 5 hrs and troed to do this order online the online is horrendous. I would get the order in and it would not take a date the it went to somtng Canadian. Ihad a login did not work.. I called the store too. It took 2 weeks to get the order in by calling for 2 hrs A week before Needing the platters. The young man Who took the order was a Godsend. Helpful well Informed. The Chain needs to overhaul the online ordering to make it easy to use not a deterrent to go else where. That young man who took the order and the manager saved this...

My boyfriend and I were ordering our subs and when my boyfriend was ordering his sandwich he got double meat, and the worker, Tony, rolled his eyes and agitatedly said, “Jeez, how much chicken do you need”? It was rude and unnecessary. No need to make people feel bad or comment negatively for their orders. He then continued to treat us poorly in a very annoyed, breathy tone. After he had put the meat on the sandwich, he then rolled his eyes again and said very sarcastically, “Do you need double cheese too?” It was very uncalled for. The second worker who put on the veggies was wonderful and friendly and very conversational. He made you feel welcome. I can’t remember his name, but I believe it started with a B. But, yeah. Tony is not a nice guy. Do not want to go in if he is working. Be kind....

The workers at this place are always chill and fun to talk to. I was in tonight around 6 pm? It seemed they were very short staffed and a little stressed with a pretty long line but they were doing their best. I’ve worked in the service industry from fast casual to serving and bartending, so I know how to be patient. Everywhere is so short staffed and it seems like customers get more demanding and rude by the day (which is why I’m no longer in the industry.) I think they deserve some credit and appreciation by customers and...