Raising Cane's Chicken Fingers — Restaurant in Riverton

Today, July 10th at around 3:30 PM, I went through the drive-thru at the Raising Cane’s in Herriman, UT. From the moment I started ordering, the staff member taking my order seemed distracted and didn’t appear to be listening carefully.

I ordered one Caniac Combo with a sweet tea, but when I got to the window, I was charged for and handed two teas. I calmly asked, “What does the combo include?”—just to clarify why I was receiving two drinks. Instead of answering, the young woman became visibly upset and responded in a rude and aggressive manner, saying something like, “You can’t return it now, you already touched it.”

I was not trying to return anything—I simply wanted to understand what was included in my order. When I asked how much I had been charged (since I hadn’t received a receipt), she again became agitated, raised her voice, and started arguing with me. I asked, “Why are you being so rude?” and she continued yelling, pointing at me, and saying, “I’m not! I’m not!” in a very agitated tone.

Then, without another word, she closed the window on me abruptly.

Thankfully, another employee came to the window and politely processed a refund for the extra tea. However, I do not feel that a simple refund addresses the unprofessional behavior, disrespect, and uncomfortable situation I was put through.

It’s also worth mentioning that there were no cars behind us at that moment, so it wasn’t during a busy rush. The employee’s behavior seemed completely unprovoked and disproportionate to the situation. Frankly, I was left feeling like she could have thrown the food at me out of stress or frustration, which is unacceptable in a customer service setting.

I hope this issue is taken seriously. No customer should be treated this way for calmly asking a simple question. I’m not looking for compensation—I just believe this kind of behavior needs to be addressed...

Food was delicious as always, but service wasn’t super great today. I usually don’t like to give lower than 5 stars but I hope this will be helpful to you. Went through the drive though and was treated with annoyance when I asked if I could use a kids meal coupon my son got from his school. I asked if I could use it and instead of saying yes or anything at all, she just called over management and then closed the window while I was holding it out, so I felt dumb using it. She didn’t really speak to me at all actually, just handed me things and didn’t say goodbye or have a nice day. Both the drinks I was handed were so overflowing that there was a puddle of liquid on the top of them that spilled all over my car, and there were droplets down the side so my hands were all wet. I was grateful for the napkins to get everything cleaned up. Overall I just felt like she was annoyed with me for existing lol. We enjoyed the food and our order...

My first time having Canes was in LA, so when I saw that there were some in utah I was ecstatic! Ive only ever had good memories associated with canes, so i had high expectations on the quality and whether it was in par with the CA locations. This location did not disappoint! The food was handed to me almost immediately. Maybe bc it wasnt too busy, but I’m assuming when the staff was taking my order, the kitchen had already prepared it, so I received my food almost immediately after sitting down! I wish I got the name of the staff member that was working the register, he was a young guy, super friendly and super polite. There’s so many seating and there’s also outdoor seating! There’s a drive thru, but also a parking lot. I also love that it’s right next to a Freddy’s so you can get a sweet...