IHOP — Restaurant in Roanoke

My girlfriend and I came in around 10:30pm with only one other couple in the restaurant. They left shortly after we arrived, so we were the only customers. The waitress neglected us as if the restaurant were full, and when we finally got our food, it was in to-go boxes for some reason. No explanation from the waitress other than "they put it in boxes so I just left them in there in case you want them anyways." We did not order large meals, and had no intention of saving our food, and so the boxes were just an inconvenience due to their shape, which made cutting pancakes and eggs quite awkward and difficult. After receiving the food, she never asked if we needed anything else and walked away before I could ask for ketchup. I didn't end up getting it until 15 minutes later. About the same time I got ketchup, a large party of about 25 people came in. Although we were the only customers in the restaurant, she sat them all next to us, so it was too loud to have a conversation with my girlfriend. Once the crowd arrived, we were neglected entirely, despite being out of water and completely finished with our meal. We did not recover the check for about 10 more minutes. Once we got the check, we immediately stood up and went to the register, however our lovely waitress decided to walk the opposite direction and ignore us once again. This was our first and last trip...

Worst place I have ever had the displeasure of eating at.our potato soup had a piece of bone in it about the size of my thumbnail imagine if a small child was eating this it could of turned out very badly. Then the main dish my fiancée ordered the two 4 ounce sirloins with broccoli and mashed potatoes and gravy her broccoli was cold and they only sent out one 4 ounce sirloin. My main dish was the tbone with the same sides. I ordered the steak rare and it came out like a piece of rubber I think the cook just turned the heat down and just let it sit there and cook over a low heat it was terrible . at this point I called out to the waitress who was and this is her words "trying to find the other one of my fiances sirloins" I told her that was not necessary and that we did not want our meal.the manager then came over and apologized and told us that we would not be charged for anything.which was still hardly worth the hour and a half drive from where we live. And lastly to top it off we also witnessed two other couples not being charged and having to try to find somewhere else to go eat which is not an easy task at midnight on a Tuesday....

I called to place a to-go order and asked for a garden omelette and was told they do not have a garden omelette so I asked to speak with the manager to be told that I was speaking to him and then it went silent, I then got into my car because I could hear the background noise to head to the location! I get there and approach the manager to ask why he did not take my order instead put the phone down, he then stated I hung up on him but I was still on the phone the entire time waiting to place my order for 17 minutes! If I had hung up why is your company phone still on with me on the other end he then proceed to argue with me that I had hung up instead of making it right!!! Only to place my order for what I asked for and then be told we do have a garden omelette!! This place has gone down hill leadership do not care about the customer nor do they even care about keeping the business going during such a hard time!!! I called at 11:40am I would put his name but I’m sure you can figure it out! Get rid of him before he runs your business in the ground completely!! By the way the phone is still off the hook he never hung up from my call to...