Pizza Hut — Restaurant in Rochester Hills

If you want to enjoy your pizza and your experience, please go to another place! I haven’t been to Pizza Hut in over 10 years and after dealing with what I had happen to me a few days ago, I am now reminded of why it has been so long. Taylor, the store manager, refuses to see where customer loyalty comes into play. I ordered 2 large square pizzas that were definitely not large and I was told over the phone that both a medium and a large pizza have 8 slices. Can someone please explain how this concept makes sense?! After giving me two very small circle pizzas (I ordered 2 large squares), I called corporate and was told that the store would refund me. Mind you, I drove over 30 minutes to come to this location past 10pm. (Only place open near me so I decided to take a chance). The manager, Taylor, told me that it is not possible to get my money back. No matter what, the customer is always right. If you want your customers to come back and to stay loyal, you have to help them out for the mistakes that YOU’VE made. My pizzas were made incorrectly and I still had to pay for them?!! There is no such thing as bringing pizza back to the store for a refund, because once the food has left the building, it is already contaminated point blank period. I never write Google reviews and this experience itched my brain so badly that there was no other option but to help someone else avoid this issue. I look younger than I am but that does not mean you can take advantage of me. I may be young but I know the principles of running a business. This is a prime example of how NOT to do business. At the end of the day, the customer is always right, and this Pizza Hut visit was a huge...

Ahhhhh!!! When was the last time you stopped into the Hut, the Hut. PIZZA HUT!! I had zero intentions on stopping here! I was in the complex for something else, looked up and HAD TO POP IN! I haven’t been in awhile! I would frequent the location next to wendys a good 10 years ago or so!

Customer service is good. Nothing over the top or bad. I got a personal pan pizza with some wings. Heads up, there’s no specials in store- they’re all listed online! I got the Cajun winds which I’ve never had. They were pretty decent- i would recommend to cook well and add a sauce on the side. My pizza was great. That pepperoni is always super good! The bacon was fresh and not porky tasting like other places and my crust had that buttery crispy flavor we all love from Pizza Hut

This is a takeout only location! Place ur order online is my suggestion to make...

Something told me to stick to going to the Pizza Hut on Hall Rd. in Clinton Twp and boy should I have listened to myself. 4 overcooked personal pizza’s. I asked for extra cheese and extra toppings. I barely received extra cheese. Arely Amy toppings. Why does a personal pizza’s need to be brown??? Because it was cooked to death. Also these foil pans that they are in are stupid. I will NEVER come to this location again. I will drive out of my way to get delicious pizza cooked the way I ordered it. Needless to say we threw all the pizzas in the garbage and had to order something else. I would include photos but we trashed the food without even thinking about it. Waste of...