Raising Cane's Chicken Fingers — Restaurant in Rockwall

Edited: After waiting more than a week to get my coupons, I called the restaurant again, and spoke to the GM. He said he'd send out several coupons. I did receive them two days later. I am changing my rating from 2 stars to 4 stars because this manager did make it right after a couple of missed opportunities.

This was my first visit here. To be honest, it's quite pricey for my big family. But, one of my children wanted it for his birthday, so, we got it. Like I often do when I get fast food, I called in my big order and was told when it would be ready. I got there around that time, and told them I called in an order. They told me they didn't have anything for me. So, I placed my big order again and had to wait. The wait wasn't very long, though. While waiting, I called the restaurant and spoke to the manager. He was very apologetic. I got my food and headed home. That's when I learned that I was charged for and received 12 sauces that I did not order. I ordered 9 cole slaw, but, didn't get them and wasn't charged. So, I called and spoke to the manager, again. I told him of my frustration. He offered to make it right by sending me some coupons. So, I definitely appreciate the great customer service. Now, about the food. The chicken tenders are good and the Cain's sauce is really good! So good, in fact, that my little one was trying to drink it! The fries and toast were ok. I'm not sure about the cole slaw since we didn't get it. I would have like everything to have been hotter, though. The lemonade was good. I still think it is pricey for my big family, but, I certainly appreciate the integrity of the manager on duty when I was there. I will go back...

No cane sauce in our drive through order. It's the only reason we come here instead of making the same stuff at home. It'll be our last time spending my hard earned money here. Some of us work hard for a living and cane's definitely doesn't value that.

EDIT:

I sent my wife and daughter just went here for a meal at my 6 year old's request and had the worst experience.

They were dining in, so walked up to the counter. 5 employees were behind the counter and ignored them completely, even after multiple eye contacts. A few of them over the span of a few minutes walked up to the register, punched some buttons, and retreated back to the "gang" of employees ignoring my family, as well as some other customers that walked in and were waiting. It was like they refused to service anyone. On top of it, they started laughing and making eye contact again like they were talking about my wife and the customers.

Later on, my kid needs to use the restroom, so my wife and daughter up and go to use the restroom. They're waiting for5+ minutes, annoyed, and listening to someone talking in the bathroom. Then, out walks a single employee who was obviously on her phone.

The service here couldn't get any worse. This place needs new management BADLY. What a shame...

I recently stopped by Cane’s Chicken Fingers in Rockwall, and let me tell you, it’s clear they’ve mastered one thing: making you wonder why you ever bothered eating chicken anywhere else. The menu is so simple it’s almost comical. Chicken fingers, fries, Texas toast—like they’re saying, “This is what we’ve got, take it or leave it.” Spoiler: you’re taking it.

The chicken fingers? Crispy enough to make you question every soggy excuse for fried chicken you’ve had before. Inside, they’re so juicy, you’d think they’ve discovered some kind of chicken sorcery. The fries are exactly what fries should be—salty and golden—and the Texas toast? It’s basically the MVP of the meal. How they manage to make a piece of bread this good is beyond me, but I’m not asking questions.

The staff? So friendly you start wondering if they’re genuinely that nice or if they’re just that excited about their chicken. Either way, they move fast, and you’ll have your meal before you can even complain about the parking lot situation.

So, if you’re in Rockwall and feel like indulging in some perfectly fried chicken and carbs, Cane’s is the spot. Just don’t bother pretending you’ll skip the extra toast—it’s a lie we all...