Zales — Local services in Rogers

I purchased my ring from Zales about 10 years ago. I was late taking it in once which I was told by the Rogers store voided the warranty. I decided recently to look into getting it redipped so I talked to customer service and not only did they tell me I could take it in to get redipped at any local store they also told me they could reinstate my warranty if there was no damage to the diamond. That would have been nice to know 10 years ago in my warranty was voided per the Rogers store. I went to take it in today after being told by customer service I could and a not very nice lady told me that they're not taking any repairs to be sent out right now and I told her that I had already talked to customer service and they told me to just bring it in and she said " well they don't know what's going on here and we have a lot of people sick " she said it wouldn't be back for about 4 weeks and I told her that was fine I was okay waiting 4 weeks and she refused to take it. I made a special trip to town just to drop my ring off there. So I chat with customer service again and they tell me they have no idea why the store would tell me that and that they should be taking repairs at all times. I called the Fayetteville store and guess what they're taking repairs so now I have to make a trip to Fayetteville just to get my ring redipped. I'm not sure if Zales is the problem or specifically this Rogers store but I've really never had a good experience here. I would...

Had horrible service. I walked in there and there were three employees working. Only one helping a customer. A very nice older lady asked if there was anything that she could help me with today. She was a delight. I asked if I could get my diamond ring cleaned. The lady then turned around and asked the manager and she proceeded to tell me that they couldn’t clean it because they only do that on Tuesdays and Thursday. I was planning on looking at another purchase while my ring was being cleaned but that one hateful manager kept Zales from getting that sale. I’m needing an engagement ring. After reading the sign on the front door saying they can do diamond bond checks only on Tuesday and Thursday’s. It said nothing about just cleaning my ring especially when I had a lady there ready to help me and was told not to help me cause it was the wrong day for a cleaning. FYI. It’s Saturday 11/21/2020. Overall I’m very unsatisfied but appreciate the employee that...

I came in today to have a wedding set I purchased many years ago (at another Zales location) inspected so that I could sell the set privately. I felt safest meeting my potential buyer at the store and went in hoping they’d be able to help me out. I hadn’t worn the set in a very long time so the two ladies in the store today were super helpful and quick to assist me with making sure I was selling my buyer a ring in good shape. My ring had a couple of loose stones so they helped get it ready to be sent off for repair. My buyer is going to get the set back in perfect shape. These ladies didn’t have to be so helpful with helping me sell my set privately, but they did and I really appreciate it! Selling a wedding set after a divorce can be an emotional time and these girl really made it a smooth...