Carl’s Jr. — Restaurant in Rohnert Park

I was literally at the opening party for this restaurant approximately 37 years ago. I've experienced every manager to come through here. I'm not big on reviews. I should be because I'm also in customer service. However, something happened a couple weeks ago, that I just feel I have to express my feelings on the management here. The manager, Irwin, Ivan?? I'm bad with names. He's been here a decade or two. He is so accommodating. Lets face it, I'm picky and needy. He always takes a few seconds to lean out the DT window and ask me how my day is going. What can I say?? I eat that up. He's always at the restaurant. I suggest y'all give him a raise before he goes to BK. Just saying..... Before I go. Something needs to be said about that little girl that usually works in the morning. Britney. I'm not going to lie. I've been trying to get her to work with me for about 2 years now. Can't get her to leave. Such a wonderful young lady. I hope this restaurant knows what it has. I'm not familiar with the other employees, but I do know that my food is always hot, fresh and delicious. When I've been inside it's always clean. I always check the restrooms first when I eat somewhere, restrooms can tell a lot about a place... They're always clean...

Made an order was ready to pay with my card the card didn't go through I spent 15 minutes calling my credit card company going back into the store while my food got cold my credit card company saying everything on there and works and the manager tried the card again one after 5 minutes he says oh it's an American Express card we don't take American Express so I spent about 30 minutes total wasting my time while waiting in line then making the order then calling the credit card company . I almost never come to this Carl's Jr because they messed up my order several times before and I drove home once I got there I realized that I'm missing some food even now when I was in line dealing with this two people came in ask them they they forgot to put in their food in the bag but I still decided to come here because I do like Carl's Jr but again I was disappointed again because of management. He runs around looking busy but when it comes to it satisfaction of customers is lacking to say the least. And the vibe that I got from the manager is similar to...

Was ignored at the drive thru for 10 min. Walked inside and nobody acknowledged me. By this time two trucks were in the drive thru and they got their orders taken so I decided to try again. I ordered my food then waited an additional ten minutes before getting to the window. All told it took in excess of 30 minutes to get my food. The man at the window identified himself as the manager so I told him what had happened. He started acting arrogantly and proceeded to make excuses at which point I told him I didn't want to hear it. I handed him cash as I took my food from the counter and told him to keep the change. As I began to pull away he had the audacity to make a sarcastic remark about me. To which I responded in kind. I will not be returning to this...