Dunkin' — Restaurant in Rome

This is a disgusting place to eat please don't waste your time on this store ! We ordered a biscuit this morning and I got a stone cold rock hard biscuit they gave me a second one and heated it up this time and I took one bite of it it was dry and nasty ! We got two six-piece orders of hash rounds that look like it had been cooked in grease that was 100 years old my granddaughters wouldn't even eat it ! We ordered an order of glazed blueberry donut holes we got dry donut holes and no glaze ! We asked for an order of bacon and we got crumbled up pieces that a dog wouldn't eat ! The lady that answered the phone clearly could not communicate with her English because it was very poor and I asked to speak to a manager she said the manager was not there and then all of a sudden and assistant manager was there ! After finally talking to someone and explaining our bad experience the so called assistant manager named Lucy told me I had to go back to the trash where we thru it away at and dig it out of the trash and bring it back to her and told me the store manager told her to tell me that ! And to top it off they gave us a wrong bag and we opened the bag to check the food and discovered it was not ours and they took the bag back and as we drove off we saw the woman in drive-thru hand the bag of food that we had touched and gave it to the car behind us ! This store needs to be shut down ! I immediately called corporate office and reported the store ! During this conversation we asked to speak to the manager or the store owner and we will refuse to speak to someone so no one needs to go to the store...

I arrived to this Dunkin Donuts location on shorter avenue next to Big Dans car wash . I saw on the window that if you download the app , create a account you would get a free cold brew. The cashier was a African American female and was very rude and didnt have exceptional customer service . She called her boss I believe to state that when i tried to scan the bar code to get my free cold brew it didnt go through. The femal cashier while on the phone with her superior i believe , stated that it will take off the cold brew charge from my purchase that was $9 and some change . Even while i said that the register said it was charging $9 i told her that it says that but the female cashier implied that i have to use my card then it will take off the cold brew coffee charge .But like i told her what will happen and i will be charged the $9 instead of 5 for the 4 doughnuts i got , she says she can give me a code for $3 off my next purchase. Clearly this company hires 3rd grade level employees with lack of sales personality. Really not recommend...

I actually came in here on Mother’s Day. It was extremely busy and I knew it would be so I was prepared to wait. One of the cashiers had an entire family reunion in the middle of this busy lobby while her coworkers were working very hard. There were about nine people in front of me and she proceeded to allow her three friends/family Cut the line. I did express how incredibly rude. I thought this was to her, and she just walked away. I spoke with another woman who offered me a free coffee. The next time I come in, but considering how disrespectful this interaction was, I will never go back to this specific establishment. Family members and friends have to wait just like everyone else. And if I were her coworker, I would be extremely upset that she took a break in the middle of her shift at the busiest time of the year so she could hug and dance and play in the middle...