Papa Johns Pizza — Restaurant in Rome

so picture this: it’s 11:44 and you leave your house to go pick up your pizza, when you arrive you realize they’re doing construction work and all roads connecting to the pizza place are closed off. naturally you try and navigate through the backroads that may connect to the one and only Papa Johns, to no avail. finally, defeated, you call the store to ask how the refund will be processed. suddenly a very tired sounding man answers the phone as nicely as any human closing a restaurant possibly could, as you begin asking about the refund he proposes “do you know where checkers is? I could run it down there for you.” your heart skips a beat, not in fear, but with compassion and love for humanity. as you arrive at checkers and watch the construction work going on, it is currently 12:15 and suddenly, you see an angel carrying a pizza delivery tote. He was about 6 foot, had longish middle parted strawberry blonde hair, and with no anger, spite, or any other emotion reflecting an ill mood begins to apologize (!!) for not being able to get here faster, because he had to walk, all the while trying to apologize for something not in his control. I love this man. he needs a raise, and papa john’s is the only pizza place I will ever ever go to ever again. the pizza was still...

Had an embarrassing experience trying to eat and even get my pizza. I put in an order at 4 PM, to be delivered at 7:30, expecting it to be delivered at my requested time. At 8 PM I called asking where my order was and they said it was out to be delivered, I called again an hour later and they said they delivered it to the wrong person at the correct address, so they supposedly comped the meal and said they were gonna make it and deliver it. Another hour went by and no pizza. I called again and no answer. Apparently when they close at 11 it really means they close up before 10:30. I had to go to the store 3 hours after I was supposed to get my food and the meal was cold because they assumed I was going to come to the store to get it even though I requested delivery. Embarrassing situation and as a customer who was trying to be patient, there is an extent to that, and I need to be comped more than just a...

I work at the Hampton In the front desk and ordered at papa John's because there right behind were I work and spoke with a lady name Angela she was very rude and nasty I was un aware they didn't serve fries and she got very ugly and said I'm not going to play with you girl I'm not taking your order and I was co fused I'm like excuse me why are you being rude so she then says this is a pizza place we don't service fries and said she refused to take my order.. I have never experienced that kind of disrespect from a chain restaurant ever and will never order or recommend ordering from them as long as she works there

The general manager called me personally and apologized also explained her behavior is not tolerate and offer me a free meal with the company so I'm satisfied and appreciate a great gm who knows how to take care of his customers hopefully no one else has to expiernce this...