Dairy Queen — Restaurant in Rome

I write this with a heavy heart, because I truly love Dairy Queen, and feel that in terms of fast food, Dairy Queen is the pinnacle of frozen treats! But my latest visit had me wanting to question myself. To be fair, I will speak of the good and the bad, for I still highly value Dairy Queen.

Good During my visit, the service was surprisingly quick and the teller took the time to make sure my order was correct and precise. And the attendant that took our payment and handed our food was very sweet and understanding.

Bad What hurt was when my wife tried to obtain a birthday cake for my birthday. She had ordered it online and when acknowledging it, other staff became hostile and told us that Dairy Queen does not accept online orders, despite having a confirmation number and verifying the correct location and pick up time. From that point on, staff was very hostile and accusatory, and even when I informed staff of a part of my order I paid for in addition to the cake, they were very hostile and verbally combative. Thankfully, the cake was not charged to my wife's account until pickup, but we felt bad that we were treated so horribly.

In Conclusion I still love Dairy Queen and I plan to go back later on. It may be a good moment though, but as far as big orders, I'm afraid I will have to look elsewhere. Customer service is...

This place is absolutely horrifying. The owners dropped a hotdog on the ground and still tried to serve it to a customer, well he thought the customer wasn't looking but he was aware of it the whole time. He had to get a refund and you know he called the 1800 number. Food is poorly cooked, the staff are poorly hygeined. I'm not being racist because I know their culture is different from ours, but you can't run a burger joint and I can smell your pits from across the counter. The daughter of the owner, Sana, is very rude to her customers, as well as her employees. I even know they are paying an employee $6 an hr under the table. $6???? That's illegal because minimum wage is $7.25. This place needs new ownership...

Will not be going to the dairy Queen again. I ordered a double bacon cheeseburger, regular cheeseburger and a small drink. I was the only car in line when I pulled up. I had to wait about 7 minutes and was told to pull up because the cars were pulling up behind me. Waited another 7 minutes or so and a young lady brought out my food. Got home to find I had a cheeseburger and small fry and no double bacon cheeseburger! I live about 15 minutes away and didn't want to drive back. Plus I didn't even receive a receipt. 2 burgers and they can't even bag 2 burgers correctly!!! SMH. I would of gave 0 stars but it want let you give them...