Urban NY Pizza & Grill — Restaurant in Roseburg

Heard this place open up so decided to get takeout. My boyfriend got a calzone with mushrooms and pepperoni added. I got the three cheese stuffed shells. We got fried mushrooms and the créme brûlée cheesecake and chocolate lava cake.

The calzone was extremely large, excellent large portion. Perfect for leftovers. My boyfriend wasn’t impressed with the sauce, but I feel like it’s personal preference. The dough was good and the cheese was good. It was overall really good!

The three cheese stuffed shells was also really good. The sauce with the cheese and shells were perfect bites. The taste was very good, and I personally liked the sauce. Definitely wish there were a bit more pasta shells, but nothing that’ll make it a bad review.

The chocolate lava cake was good. Melts right in your mouth immediately, and of course, very chocolate-y. I got over it pretty quickly since it was overwhelming for me, but my boyfriend loved it.

The crème brûlée cheesecake was very good. Can’t say much, it’s cheesecake. It’s very lovely, raspberries go well with it.

When picking up the food, the interior was very friendly, nice on the eye, and clean. Very good environment, very good food. Perfect takeout spot or even a nice dinner. I...

This was my first time here and my unfortunate last time. I got there at 7, the waiter did not acknowledge the table at all for about 35 minutes but continued to go to the tables around us. He did come over but only took half of the tables drink order and then left. I want to be exaggerating but I actually was crying mostly from the pregnancy hormones but also because it had been now almost 40 mins. The waiter came back we ordered our food and our drinks (they were served quickly) but the food… we never got it. I waited till about 9 for our food after ordering it at around 7:40. Still the waiter didn’t check on us and it actually took someone from the table going to the bar area just to get a water refill and somewhat know what happened to our food. At 8:40 the waiter came to tell me they hadn’t even started my food and at that point I asked to please just cancel my order. Thankfully the waiter said they would comp our drinks as it was just me and my toddler but this was truly disappointing. I won’t be going back for the food/drinks but only for the karaoke which...

We ordered a pick up order and although the server Steveo took our order no complementary offering was provided for a mistake the business made. I understand that human error happens but when the order was placed 30min ago and it’s not done and it is being fired when I get there. The purpose of putting the order on the phone was not to wait at the restaurant. Good food but the lack of attention to the customer is why I give them the low score. Also when I asked to a manager I was told that the owner was here, however they did not have the decency to talk to me and sent an employee. This gives me information regarding a buisnes. If the owner is not willing to own up to their mistakes it tells me that they do not care about their clients and they care only about their bottom line (which they are entitled to) Will definitely think it twice before I come back. After speaking with the owner it cemented my understanding as to how they run...