Starbucks — Restaurant in Rosemount

Ordered an apple crisp seasonal drink the other day and was charged nearly 7 dollars for a tall. When confronting them about the price being incorrect, the cashier then try to charge me over eight dollars. I asked to speak with a manager. The cashier, an older asian woman, claimed to be the manager and was not able to resolve my issue so I left without the drink. She was rude, dishonest, and unwilling to provide reasonable customer service. I was honestly so annoyed that I drove to another Starbucks nearby because I was positive that the price was incorrect. Sure enough that location’s manager confirmed I was overcharged. I tried again today because I was already on this side of town and didn’t feel like driving to another location. Ordered a hot chocolate and it was filled to about an inch and a half below the top of the cup and tasted watered down. I requested they remake it. They did. This time I noticed the same woman who is allegedly the manager was making the drinks. The remade drink came back completely the same. It turns out they did not mix the chocolate in at all so there’s a large amount of chocolate sitting in the bottom of my cup. Won’t be...

First time at this location. Ran to the bathroom first thing. Hardened soap scum on the sink that looked like it hadn’t been cleaned in a long time. There was one customer in the store at 6:30, three girls working. They were really whooping’ it up out there. Super loud. Lots of hard surfaces.

Sat down on an upholstered chair. The table next to it had multiple thick coffee rings. Filthy.

The girls were so loud I could hear them through my cranked headphones, so I moved outside, even though I had paperwork and it was really windy.

Another filthy table.

Went back inside to get a rag. Woman handed me a dry rag and I asked her to wet it. She said she’d be out and I said no, really, it will take me only a second. She turned her back, took the rag with her, and went back to the rear counter. I had work to do that I wanted to finish before closing. That place should’ve been spotless and they could still have a party with the lack of traffic.

There are four other coffee shops within a mile of this one. I left. Won’t be back. At Caribou I never have to deal with attitude and filth. The women there are consistently good and the pricing is...

I ordered the cheese fruit protein box . They gave me one that expired the same day. (Order ahead drive thru) so I’m taking care of my brother-in-law, my hands are full, I’m in the car, So I can’t eat my box while driving obviously. and then I get all the way home and start eating and it taste funky. Cheese is super bad and apples taste gross, crackers are even kinda stale. So I Checked the date and it expired today. 7/22. Grapes are all mushed up also, plus it’s missing some of the cheese?? So I call the store asking for a refund and they tell me they can’t do it over the phone and I have to come in. In what world am I gonna drive all the way back to Starbucks with this box, expired cheese and fruit in my car on a 90 degree day?? Uh no. Just so gross and I’m also extremely busy. lol just a joke. I wouldn’t consider myself the type to leave bad reviews. This is just insane. I am not blaming the employees whatsoever - they do amazing- I’m just mad at Starbucks as a...