Cold Stone Creamery — Restaurant in Roseville

Update 1 Apr 2022:

The store owner reached out to me to apologize for the experience that I had at the Roseville store. She offered to replace the item that I had received in a smaller container/quantity than I paid for. I texted her yesterday evening and she got the order ready for me to pick up. I appreciate the owner "making it right." The ice cream, as always, was delicious.

My original review

I ordered and paid online for in-store pickup 1 Gotta Have It size item and 1 Like It size item, as follows:

1 x Cheesecake Fantasy® *NO BLUEBERRIES PLEASE.Gotta Have It® (1 x $6.59) = $6.59 1 x No Cone or Bowl 1 x Germanchökolätekäke® Like It® (1 x $5.49) = $5.49 1 x Fudge Topping (1 x $0.89) = $0.89 1 x Plain Waffle Bowl (1 x $1.59) = $1.59 SUBTOTAL $14.56 TAX $0.87 TOTAL $15.43

I received 2 Like It size items in the package that I picked up (Photo attached). I called the store and explained that I didn’t get what I paid for. They told me that the order didn't look the same on their end, so I must have ordered incorrectly, and they couldn't help me. I told them that I didn't get what was on my email receipt, regardless of the way it appeared on their end, and that I would dispute the charge on my credit card. The text from the receipt is shown above, picture shown below.

Extremely poor customer service. Won't return to...

This place was really, really awful.

To begin, no greeting or help or any customer service skills whatsoever upon arrival and when viewing our options. No smiling faces, no how are you, no, "would you like to try a sample?" Didn't even ask if we were ready to order just stared at you.

The kids cone is a literal joke. They couldn't fit anything in it. The paper wouldn't come all the way off so you are forced to eat a little paper/adhesive. No cake cones to offer kids.

They didn't have different size waffle cones so when I got one scoop of ice cream the cone was much higher level than the ice cream where you couldn't eat it together.

The ice cream had a really weird aftertaste to it resulting in me throwing mine away.

Lastly, they have no tables and chairs here to sit and eat the ice cream ordered. Do they really expect families to let their kids eat ice cream in their cars???? This is crazy and ridiculous.

I've lived nearby this place and have never stepped into this place until today and instantly regretted it. Definitely will not be a...

My experience was very poor. Usually, when I walk into your store i’m greeted with a smile and a “hi welcome to cold stone!” Today was a little different. I came in at 3:55PM. A male employee walked in right before me assuming his shift started at 4. 2 females were already behind the counter, I walked in and was not greeted. I made eye contact with both females they turned back to each other and starting laughing and talking again. Wow! Then I stand by the counter ready to order, eventually after there conversation was over I was approached with a what can I get for you. So I said Hi! and got looked at and nothing in return. So I ordered, I was a bit thrown off about the greeting so it look me a minute. So I looked at my fiancé and told him I did not get greeted so do not give a tip. I assume they were upset I came in at 3:55 when their shift ended at 4 and they wanted to leave right away and I was stopping them from that because I was a customer paying for service and it was terrible.They both walked out giggling shortly after I got...