Starbucks — Restaurant in Roseville

Today, on August 21st, at 10 AM I came to the drive thru. I ordered a cold brew vente salted carame, the lady at the drive thru counter the blonde lady. Tells me that she cant break my $100 bill that's all i had using my $100 and no card since I had fraud on my account. She comes back and said we may not be able to break it then she says we can give it to you on 5's and 10's. We'll I said should I go break it somewhere she said that up to me. In my experience in many years of coming to Starbucks this was just horrible customer service. I tell her this is horrible customer service. This is not right you can't even honor the drink since it's your guys bad and she comes back with an answer all snooty it's not our bad and I drove off. With nothing. The point is horrible customer service she was very unknowledable it seemed like and she should not be talking back to the customer she should have realized yes it is our bad I'm sorry we can not help. Onto of that she should have honored the drink. I dont wanna a free drink i have money but she should have honored it. Starbucks is becoming a joke over priced anyway and not that great. I come here cause I treat myself to specialty drinks and now I will not be coming back especially this one. They need to train her on customer service! Horrible horrible horrible this is the second Starbucks in Roseville...

Locally, this is my favorite Starbucks! I used to work here and absolutely loved it! We had the BEST CREW, Amy, Jessica, Angela, Ashley, Audra, Kayla, Keith, Peggy, Suzanne (she's still there too!), & "V!" (also still there!), & if I forgot anyone, my apologies, as it's been quite a few years now! I made some great lifelong friends here, both inside the workplace, and out. I have some of the BEST, and my most favorite memories, at this Starbucks . I especially remember our daily "regulars," & the awesome friendships we formed over time and daily conversations, they too became a part of your life. Yes, there is no drive thru, however, you can park right out front along the "yellow...

Just went to this Starbucks location and watched a customer try her drink and say “it was awful” the employees confirmed what she ordered and apologized and offered to remake the drink, or to make her something else since she didn’t like what she ordered. The customer then rudely said “no it doesn’t matter I’m not going to drink this though” and walked out of the store and threw the drink on the ground splashing everywhere outside their door. All of the employees remained calm and apologized the the other customers on her behalf. It’s good to see when the employees do not let a crazy customer affect them. Keep up the great...