Arby's — Restaurant in Ross Township

Usually this is a great place to order from, but today I stopped after work to feed my family. I ordered went through the drive through had to ask numerous time for same sauce. So drove home and relised I was missing two different parts of my order. So I had to drive back because this was my childrens items. Went through the drive through and said I was missing a 5 piece and 3 piece tender and ranch in my order that I placed 10 minutes ago and she said pull up. So when I did she opened the window and went to say 8. 30 something and stoped closed the window in my face and proceeded to talk smak about me behind the window like I couldnt here her. . She opened the window and almost threw the bag at me. And shut the window. I waited and asked can I please have some ranch. Then I left. Now I have been in food services before and know mistakes can happen and I was kind a curtious the whole time. I could have been angry and mean but I was not. This was a...

My family and I went to Arby’s tonight to grab a quick dinner. For one my husband was asking the person taking our order a question about the menu and another employee hopped on the speaker and very rudely stated “this ain’t McDonald’s” even though we said nothing relating to McDonald’s, we shrugged it off and continued to order. We pulled up to the window and the woman working the window was obviously very stand off-ish and didn’t want to do her job. She was extremely snippy. My husband turned to hand a bag of food to me and was turning back to her to grab the other bag and she apparently didn’t want to wait for him to turn back around and snapped “i’m not waiting for you” and slammed the window in his face. We sat and waited for her to come back and she very aggressively pushed the other bag into his hand. All I have to say is don’t work for customer service if you are going to be a miserable SOB. To top it all off my husband sucked a hair through his...

I won't even try anymore. Went into the lobby to eat. Stood at the register for 10 minutes. Not once in that entire time did anyone even acknowledge my existence or give the courtesy of "we'll be with you in one moment". In fact, the staff went out of their way to avoid eye contact, clearly overwhelmed by the drive thru orders (all 6 or 7 I could see on their screen).

Eventually we walked out after 10 minutes and not one single person saying anything to us.

The crazy thing is that THIS ISN'T THE FIRST TIME THIS HAPPENED TO ME at this location. I'm tired of hearing about staff troubling. The problem isn't staff, it's a lack of any real management in these places. They clearly want you to use their drive thru, so just close the lobby already and don't...