Chuck E. Cheese — Restaurant in Ross Township

Walked in tonight at 810 they close at 9. We have a 2 year old that only lasts about 35 min so we figured that perfect. Also may I add we planned it out so it was NOT packed because the last 2 times going in here we bought a 60 minute unlimited play card and multiple children decide to follow us around trying to have us pay for them as well to play and I’m sorry I don’t mind if you get on the merry go round if there is open seats however I’m not your parent I work hard very hard for my money and I believe if I pay for a ride your parents should repay the favor by letting my child ride it while you pay as well…. However that’s never the case the parents aren’t anywhere to be found usually it’s happened enough times now that I plan it out so that we can have a fun time without being bombarded…. (NOT THE CHILDS FAULT EITHER just bad supervision)…. So with that Background we went in tonight so happy the lot was empty. And we were greeted by dejaun with a big ole sigh and a “are you serious” which is just a horrible way to treat customers…. So I replied and said oh we are dead serious you close at 9 thanks and she rolled her eyes and walked away.. I understand you want to make money and do the most minimal work but hey you get paid to put smiles on kids faces and this isn’t the first time you have had an attitude little one I have been in there plenty of times and you just stare at me while I’m trying to buy something and you don’t say a word. You my friend should think of a different job to get. And until you do I won’t be giving no more money to you Establishment which is sad cause my son loves chucky… by the way we left at 845. Rant over thanks. Going to be messaging corporate as well about you. Lesson from this should be you don’t know what people are going through so don’t be ignorant to someone whose just trying to give their child a pleasant experience without other kids trying to play games I am paying for my child to have fun...

I was very upset with how things were being run at Chuck E Cheese in the North Hills location store number 544 on Saturday August 14th.

No one was at kid check the whole time and when I use to work there someone was always there and they could never go past the salad bar.  All the workers were on their phones, again when I was working there that was not allowed phones had to stay in the break room. There was a party going on and no party host in sight, Chuck E danced by himself and the mom of the birthday child cut and passed out the cake, very upsetting. One of the cast members had their drink up at the Merch counter, again that should stay in the break room. Not sure how the cast members are being trained but I was told when I was there “If you have time to lean, you have time to clean!” and it was not happening. The salad bar could’ve used some ice and filled up nicely. Bathrooms could have been checked, beverage bar could’ve used some work.

Then to top it off when I was leaving with my nephew and my mom no one was at kid check the young girl behind Cash was sitting down on her phone and looked at us and asked if we where leaving and we said yes and she said okay. Never checking our numbers to make sure my nephew came in with us. That is a liability right there anyone could have taken a child and just left cause no one was paying attention to kid check. That is the one thing that keeps parents minds at ease when they are there knowing that no one can leave with their child but if no one is up there any one can take a child that is not theirs and no one  would know until it’s too late.

I know times are hard right now in finding new cast members but that is not a reason for the ones that are working now to be lazy in doing their jobs.

I don’t think I’ll be coming back to Chuck E. Cheese...

For starters, it should be said that if you have fond memories of Chuck E. Cheese from your childhood in the 80s or 90s- it is no longer the same place. Granted, the majority of changes make sense for child safety and hygiene, but the prior whimsy is lost with the bright lighting, the less tight and packed design, and the lack of physical activities like a ball pit and play area. I remember it from my own childhood as a wonderful fever dream of blinking lights in the darkness and the desired chaos of youth, so it now feels very homogenized and boring.

But with that being said, I took my now 7 year old there for her first "friends" birthday party, and everyone attending seemed to have a blast, as did my newr 2 year old son with what he was able to enjoy. There are still many varied arcade games and activities of that ilk, and the option to have a timed card or wristband instead of a pile of tokens streamlines and enhances the process. And the fact that my daughter and her friends got to go in the ticket "money booth" and grab for prizes amongst the swirling air was a lot of fun.

And the food was actually decent, much better than I remember. I'd put their pizza just a rung below typical chains like Dominos and Pizza Hut, and the garlic butter crust was a nice touch. The cake was completely serviceable as well. And the staff made for a great experience, from our party liason keeping things (and hyped up kids) in smooth order, to the prize stand attendant who just let my daughter pick out whatever toy she wanted even if she didn't have the right amount of tickets since it was her birthday and she couldn't decide. Overall, it was a good experience, and worth the rather fair price for what...