Sbarro — Restaurant in Ross Township

A day late...On Tuesday, 01/24/23, my husband and I stopped by at about 12:15pm. There were only two people, one cooking and the other on the other side. The man putting items in the oven acted as if he couldn't hear us when we asked if it was a combo pizza (pepperoni and sausage) that he had put in the oven and was really rude about it. When I asked the female what time they opened, she mumbled something from way in the back. We walked away. First of all, the food isn't all that. Ever since the old crew left years ago, it's continued to roll down hill on quality and taste. Secondly, they ought to be glad to get any business at all as slow and unconcerned as they are. Finally, why get snippy with us because we showed up to place an order and they weren't ready? If the place opens at noon then by 12:15pm you should be at that counter ready to take customer orders... so unprofessional and sloppy! We certainly won't...

I go to the mall ATLEAST once every couple weeks. There is a woman with short hair. Almost man looking(sorry). Anyways, she ruins the entire service all together. She’s just rude. She has her AirPods in and will just ignore you. I see other comments I believe speaking upon this same lady. So, yes.service poor because of her. Also, food can be poor at times. Gaven me a very cold pizza on acouple occasions .Which I understand. Also, got my sons haircut went to go get his usual slice. They were closing a hour early “ to prep”. Threw the whole pizza away in front of us. Could’ve just let my son buy a slice. Not a horrible place though. Stromboli’s are good. Pizza is undercooked but hey my 5 year old...

Food was good but the service was god awful. I normally don't complain about getting a healthy serving of food, but the lady kept slowly heaping on so much spaghetti that the bowl fell into the food drainage water tray. But instead of getting a new bowl, she just started to refill the same one again. Filled it so utterly high that she couldn't get any meatballs or sauce in it and had to put some back. Then I was handed the bowl that was still soaked on the bottom from said food drainage water. It was a huge waste of $12.

Really, really poor service which is a shame because the food is...