I Canita Cake — Restaurant in Roswell

I first ordered a cake from this place pre-COVID for my now husband's birthday. It was cute, good enough quality, and a decent price. Since then, I've tried to order from this place 3 times and every time I have been told that they are too busy. And it's not like I'm calling the day before. The last incident was literally two months out. I even tried to book a wedding cake through them and they were too covered up for that! And that's not a cheap cake so it's not like I'm being blown off just because it's a small cake. Maybe you need to pre-order a year out? Maybe 10 years? Who knows. It's impossible to order cakes from here. I'm giving up. And it's not like the quality is like over the top amazing. It's decent enough but certainly not going through the grief of having placed an order, waited like a week, and then you hear back that they're too busy. There are other bakers in town (including Publix which is where we ended up getting the wedding cake) who are 10x more professional and are actually possible to book cakes through. Maybe I'm not the right "type" of customer for them? I don't know. Just know if you try to book a cake, you're probably going to get cancelled on TWO MONTHS OUT. Like what the heck?

Ok so literally their response below is why I will never be getting a cake from here. Having to book a cake six months out is actually crazy. Plus there is 0 information anywhere telling people that so I guess you just have to call them or try to book a cake and be told to buzz off. That's incredibly annoying which is why I'm here complaining. Otherwise I'd be like ok fair enough thems the rules. But like having to go through their tedious order form to be told they're too busy frankly enrages me because it's zero percent respectful of my time especially when you know you're always covered up! Like when you start respecting your customers I'll stop leaving you bad reviews.

And like I said, the quality is not worth that. Like this cake better be made of gold if I am booking it that far out. I will also note that when I attempted the wedding cake, that was for a July wedding. So this means they are always busy, or they're full of it and I'm just not the right "type" of customer for them. Either way, go other places. This place is not worth the hype. When we did our samples it tasted like boxed cake.

Fun fact, Marietta Diner and Publix has cakes you can pick-up the same day. What a...

I wanted to give my feedback on the cake I purchased. I was quite disappointed in the cake and the taste. Most kids didn’t enjoy it. And all the parents were not impressed. It almost looked like it wasn’t baked all the way through and it was not cake like. It’s was very dense. The vanilla part of the cake was very yellow looking and the icing wasn’t smoothed out.

And to clarify my picked time, I had spoken with clay and was just asking. I didn’t demand that I had to pick it up on Friday.As the time for my sons game changed and I was going to be getting there at 12:50pm on Saturday. I was simply asking if I could pick it up at 3pm on Friday . he responded saying in a manner that wasn’t very confident and said ya 3 pm should be fine. I did arrive early at 2:25pm. As I was passing the shop. I just came in to see if it was ready. You seemed annoyed as the time clay told you wasn’t correct because you responded to me when I asked if the cake was ready and you said you wouldn’t be here till 4pm which was not what I told clay. He communicated the time with you wrong:

I know I came to you with one weeks notice. But if my cake was rushed, and not done to y’all’s ability please don’t aspect the customer and just tell them you’re booked. I just wanted to let you know my experience. I’m very disappointed you didn’t email me back. Will not be coming back here and clearly your customer service has gone down hill from the other post that recently just posted. Same experience. The cake was sooooo bad! I could have baked a better cake that was moist and yummy. I’m so upset i spent $150 on the part of my son’s birthday that everyone is suppose to enjoy.

Ps. I don’t understand why you told me to leave the cake out and not put it in the fridge. You should definitely leave it in the fridge and take it out and let set for two hours...

Back story about A DIFFERENT BAKERY: I had ordered 3 decorative smash cupcakes for my daughters first birthday. Paid extra for them to be decorated unicorn and to be pink cupcakes and pink frosting, as glamorous as can be BY ANOTHER BAKERY! I received them less than 24 hours before the party and they were PLAIN white cupcakes, with white frosting and some sprinkles. They refused to make or fix the problem and gave me a different cupcake with pink frosting but it was lemon flavor like .. my daughter is one.. she doesn’t want lemon flavor lol.

I called I Cantina Cake in tears to see if they had anything they could give me to make sure my daughter had a beautiful pink glamorous, unicorn if possible cupcakes for her first party. They did, the owner was patient and fully understanding my request of cute pink stunning cupcakes. He went above and beyond to help me and make my day special. See to one person these are just cupcakes but our daughter hasn’t met her family due to Covid, so this was a celebration for many reasons. I cantina cake saw the importance of our celebration and made it special. My husband thought I was being dramatic but saw what I bought from I Cantina Cake and fully understood the difference. I will continue going to I cantina cake, and can’t wait to figure out my next event to...