Taco Bell — Restaurant in Roswell

This is the one. This location has somehow found a way to provide consistent, extremely high quality, and FAST service. I've been a Taco Bell customer for over 3 decades, but I was beginning to think that my days of fast, greasy, and affordable comfort food were a thing of the past. I was wrong.

For context, I live in east cobb. This location is around a 16 to 20 minute drive for me. There are 2 taco bells within 10 minutes of my house. Lets talk about those 2 taco bells and why I thought it was over.

Skeleton Crews - The 2 taco bells within 10 minutes of my house are running skeleton crews. There is literally only one or two people inside running the drive-thru. Front door is closed and locked. It consistently takes over 30 minutes from the time I place my order until I receive it. With half of the food cold, I arrive home to find my pregnant and (previously) hungry wife has already eaten something else by the time I get home with the comfort food. You experience this once and think it's a fluke, but both of these locations this has happened to me every single time I've gone there for the past year or so. This isn't uncommon either. You see this with a lot of other fast food establishments. They are running skeleton crews and are making the customer wait instead of paying the labor it takes to run an efficient restaurant. These owners need to be shown by us, the customer, that we will not tolerate the drop of service and the lack of respect of our time. I encourage you to not go to these restaurants until they can show they value our time.

Back to our Taco Bell I'm reviewing here. At least for the times I go there, they are running a full crew. Sometimes the time from when I pull into the parking lot until I'm driving away is less than 60 SECONDS! Literally less than a minute and I'm driving away with my piping hot Taco Bell. The contrast between the other two locations I mentioned is enough to give one whiplash.

Also, the service is phenomenal. They have never once gotten my order wrong without catching it themselves. I ordered nachos with no red sauce and they came and let me know they accidentally made it with red sauce and they are making a new one without it. And they gave me the mistake for free, too! The pregnant wife was very happy with that outcome. They ask questions and for clarification. They let you know if they are going to be slow on an item so you don't have to wait if you really don't care about the difference between a chicken or beef chalupa.

They are highly efficient and respect our time above everything else. This is something I value (a lot) when I'm looking for fast food. The efficiency comes with the (in my opinion) very minor cost of a bit of what I guess you could call 'curtness' on the part of the person taking your order and at the window. They are polite, but are mostly concerned with your (and the persons in line behind you) time.

We, as consumers, must reward this location and others that are similarly invested in our time. If we fail to respond to locations like these with our patronage, then I fear the fast food world will be forever lost to the world of skeleton crews.

I implore each of you reading this to stop by this location and experience first hand what it feels like to have your time respected once again by the fast food establishment we all know and love dearly.

Thank you for taking the time to read this summary of why this Taco Bell is an encouraging sign that not...

Went in at about 3:45 pm on a Saturday the drive thru was long and the inside had at least 6 people waiting. We ordered from the kiosk and I’m guessing one lady was tired of waiting so she asked for a refund and the male manager (he had on different clothes) accommodated her request respectfully. All the customers still waiting in the lobby were quiet and patient as the front counter started getting kiosk orders out. They seemed to have things under control for a minute then my small 3 taco order comes out and they call my name. I pick it up at the counter and it’s missing the drink that I paid extra for because of the effort it takes to pull the lever on the freeze machine requires more money I guess... I simply mentioned to the manager who was in my eyesight that I was missing the drink and he looks at me and points to the drive thru window person whom I can’t see and tells me “I don’t have nothing to do with that”. The same manager who graciously helped the impatient customer before me was too bothered to complete my order and proceeded to go on about his day. I think it’s odd that the only industry in the world not required to have any people or customer service skills is the fast food industry outside of chic file. His bad attitude, dismissive demeanor, his lack of service while being responsible for providing a service is beyond me and to note by the time I got my food drive thru was cleared with one car left so he really could have helped her and just got the drinks for the front but I wasn’t a belligerent white man or woman so I guess my food...

Total BS.  We arrived in the backed-up drive-thru a couple of minutes after 10 pm, to find that the drive-thru intercom was inoperable, the grille pasted over with a sign that directed us to "order at the window."

Additional cars boxed us in from behind, so we determined to wait it out with patience and grace.  That strategy worked for about 10 minutes, until we rounded the corner and entered the straightaway to the window.  The dude manning the window and register was having a grand time flirting and socializing with the girls in several cars, laughing and hollering like he was at a hillbilly hoedown and six sheets to the wind.  At that point, our passengers exited the vehicle and attempted to enter the restaurant to expedite the procurement of bad fast food.  No dice.  The doors were locked promptly at 10 pm, mere moments before our appearance at the scene of this farcical "fast food" fandango.

The jackass was actually quite efficient with our orders and moved us along with alacrity...once we idled for 30 minutes and finally inched our way up to the window.  Of course, we weren't of the demographic that caused so much ass-dragging earlier.  I don't expect Shakespearean grad students to be manning the windows at fast food drive-thrus (although I wouldn't be surprised), but I do expect and demand efficiency and an effort to expeditiously execute the job.  This Taco Hell failed.  Screw this place and the simps that they employ after they...